Implementation Engineer
Implementation Engineer
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$ 102000 - 114000
1 Vacancy
Job Description
About Us:
TrackVia offers the mosttrusted app building platform for anyone looking for a better way to work. TrackVia gives businesspeople and IT experts the ability to easily build and integrate apps to track manage and automate processes in days not weeks. Our customers make lasting and substantial improvements to their business using TrackVias bulletproof cloudbased technology and they love getting the industrys best customer experience every step of the way.
TrackVia Implementation Engineers work with new and existing customers to build their customizedapplications. As part of the Technical Solutions team they must ensure customers have a
smooth transition deploying a new software platform within their organization.
Responsibilities:
Manage multiple projects on a schedule from scoping to launch
Interface with customers on ongoing application improvements new workflows and
incident triage
Coordinate with Customer Success Managers on customer strategy and growth
Develop update enhance and troubleshoot applications for customers
Meet with customers to discuss needs and gather requirements to define their
workflows
Address outstanding Workato support tickets
Provide visibility into project progress including completed work pending tasks and
status of builds for all stakeholders including sales support customer success and
supervisor
Translate scope into a comprehensive project plan in order to build the architecture and
workflow of their online application
Design databases and build tables forms filtered/formatted reports dashboards and
set up user permissions
Set proper expectations and meet project milestones
Assist with the app deployment and useracceptancetraining on the TrackVia platform
Conduct postproject retrospectives to assess opportunities for further development and
areas for improvement with internal processes
Advocate and promote best practices to ensure long term app success & ownership
Contribute to process improvement initiatives to advance the quality of our services
Requirements:
Experience with consultative scoping and problem definition
Data modeling expertise with sound understanding of relational database principles
Analytical problem solving
Excellent written communications: clarity brevity grammar
Excellent verbal communications: articulate cooperative patient listening skills
Advanced Microsoft Excel or Google Docs User (Formulas logical functions charts reports)
Software as a Service (SaaS) application experience
Strong project management skills
Bachelors degree preferred but not required
Travel Required: 2 times per quarter
Salary & Benefits
- The salary range for this position is $102000 $114000 depending upon experience (range includes incentive plan).
- This role is eligible to participate in the Implementation Performance Incentive plan which may qualify for additional pay up to 20% of the base salary.
- We cover 100% medical dental and vision benefits
- We provide competitive paid parental leave for all new parents
- We understand you have a life outside of work and have an unlimited flexible timeoff policy
- You will have the opportunity to challenge yourself and have a high degree of responsibility and impact
- Your daily tasks will change often and give you many opportunities to grow your professional and technical skillset and advance your career
Work location is flexible if approved by TrackVia within the United States.
Applicants with disabilities may contact Human Resources via telephone or email and arrange for accommodations with the application process. Please contactus at or (720).
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. TrackVia EEO Policy Statement.
Employment Type
Full Time
