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1 Vacancy
Job Description
Automotive Service Advisor
Waukegan IL
Job Summary of a Service Advisor:
We are seeking a highly motivated and customeroriented Automotive Service Advisor to join our team at Classic Kia. As a Full Time Automotive Service Advisor you will be responsible for providing excellent customer service and promoting the sale of services for our Kia vehicles. The ideal candidate will have a strong understanding of automotive technology and possess exceptional communication and organizational skills. They are the frontline representatives of a company and are expected to be knowledgeable about the products and services the company offers. The primary responsibility of a Service Advisor is to answer customer inquiries and resolve customer issues in an efficient and timely manner.
Compensation & Benefits:
- Competitive Pay
- Flexible Working Hours
- Health Insurance
- PTO & Sick Leave
- 401(K)
Responsibilities of a Service Advisor:
Greet and communicate with customers in a friendly professional and timely manner
Listen to customer needs and recommend appropriate services for their Kia vehicle
Accurately document customer concerns and vehicle issues
Generate repair orders and provide quotes for services
Educate customers on necessary maintenance and repairs for their vehicle including warranties and special offers
Monitor repair progress and keep customers updated throughout the process
Maintain a clean and organized work environment
Communicate with technicians and parts department to ensure timely completion of repairs
Follow up with customers after service to ensure satisfaction and address any additional concerns
Maintain strong knowledge of Kia products and services
Meet and exceed sales goals set by management
Requirements of a Service Advisor:
DealerTrack and X Time experience a plus
High school diploma or equivalent
Prior experience in automotive customer service or sales preferred
Strong understanding of automotive technology and repairs
Excellent communication and interpersonal skills
Ability to work in a fastpaced environment
Proficient computer skills and ability to learn new software systems
Must be able to work flexible hours including evenings and weekends
Valid drivers license and clean driving record
Classic Toyota and Classic Kia are new and used car dealerships located in Waukegan IL. Classic has been family owned and operated since 1989. We are dedicated to top quality customer service. Your satisfaction is our number one priority.
EEOC Statement:
Classic Dealer Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age protected veteran status disability status or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace and welcome all qualified individuals to apply.
Employment Type
Full-Time
