Customer Service Desk (CSD) Helpdesk Technician
Customer Service Desk (CSD) Helpdesk Technician
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$ 78000 - 85000
1 Vacancy
Job Description
Responsibilities & Qualifications
RESPONSIBILITIES
Serve as the primary point of contact for HQ USSPACECOM IT support managing an average of 700 tickets monthly
Provide telephone ticket submission email and walkup support at Building 1 Newport and Bayfield facilities
Remediate hardware and software issues that can be resolved onsite without specialized resources
Coordinate with system/capability owners to resolve complex software or network issues
Track properly assign and coordinate tickets submitted by customers
Report problem resolution status to affected customers and maintain historical records
Coordinate with external maintenance agencies to isolate faults restore service and make repairs
Configure and troubleshoot military devices including desktops mobile devices and printers
Coordinate with hostbases and service providers for communication/IT requests
Complete ingress/egress paperwork for equipment and software from facilities
Maintain maintenance management continuity documentation
Oversee daily scheduled and unscheduled maintenance
Assign job control numbers and meet restoral priorities according to USSPACECOM standards
REQUIRED QUALIFICATIONS
- Active DoD TopSecret clearance with SCI eligibility required.
- DCWF Work Role 411 (e.g. CompTIA Security)
Experience with military IT systems and hardware
Proficiency in troubleshooting diverse technical issues
Strong communication and customer service skills
Ability to coordinate with various stakeholders to resolve complex problems
Experience with ticket management systems
- Must be able to maintain necessary security clearances.
- Willingness to travel as required for meetings and training sessions.
Overview
We are seeking a CSD Helpdesk Technician to join our team. The Customer Service Desk (CSD) Helpdesk Technician serves as the primary IT focal point for HQ USSPACECOM personnel providing comprehensive technical support across multiple facilities. This position functions as the first line of response for IT and communicationsrelated issues for all USSPACECOM mission computer hardware software and LANs.
TekSynap is a fast growing hightech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. Technology moving at the speed of thought embodies these principles the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our fulltime employees a competitive benefits package to include health dental vision 401K life insurance shortterm and longterm disability plans vacation time and holidays.
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The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract applicable law or regulation.
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Additional Job Information
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Location: Colorado Springs CO
- Type of environment: Office
- Noise level: Low
- Work schedule: 24/7 operational support
- Amount of Travel: Contractor maybe required to travel within CONUS (<10%)
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to use hands to handle feel touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop kneel crouch or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision distance vision peripheral vision depth perception and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE
- US Citizenship
- Clearance requirement: Active DoD Top Secret Clearance level with SCI eligibility
WAGE INFORMATION
Target salary range: $78000.00 $85000.00. The salary range displayed is an estimate and will be determined on several factors regarding the individuals particular combination of education knowledge skills competencies and experience as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.
OTHER INFORMATION
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
TekSynap is a drugfree workplace. We reserve the right to conduct drug testing in accordance with federal state and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals employment decisions will be based on merit qualifications and abilities. TekSynap does not discriminate against any person because of race color creed religion sex sexual orientation gender identity protected veteran status national origin disability age genetic information or any other characteristic protected by law (referred to as protected status). This nondiscrimination policy extends to all terms conditions and privileges of employment as well as the use of all company facilities participation in all companysponsored activities and all employment actions such as promotions compensation benefits and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application please contactfor assistance.
Required Experience:
IC
Employment Type
Full-Time
