Program Manager, Enhanced Care Management (ECM)
Program Manager, Enhanced Care Management (ECM)
Posted on :
23-05-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 68000 - 75000
Vacancy
1 Vacancy
Posted on :
23-05-2025
Job Description
Description
The Enhanced Care Management (ECM) Program Manager provides leadership and direction for the organizations care management operations and services aligning with the organizations mission strategies and objectives.
FLSA Status
Exempt
Salary Range
$68000 $75000
Reports To
Director of Operations
Direct Reports
(5) Community Health Workers
(1) Patient Care Navigator
Location
Salinas CA
Travel
Up to 80%
Work Type
Regular
Schedule
Full Time
Position Description:
- Supervises the care management team.
- Leads the implementation of care management programs designed to address the needs of our patients improve the quality and services for their care and ensure the appropriate utilization of services available to them.
- Implements plans and tools to meet organizational goals and objectives.
- Works closely with other departments to design implement and evaluate care management programs.
- Leads visible and complex projects focusing on performance improvement and transformation aimed at improving care management programs for the populations served
- Supports the development implementation and evaluation of effective pilots programs and practices derived from market leading and evidencebased research and performance outcomes.
- Ensures standardization and optimization of workflows of models of care that are being spread and scaled.
- Develops playbooks for care management models that are ready for spread and scale; Works closely with clinical and operational leaders across the continuum to perform patient risk stratification and identification for outreach
- Organizes and facilitates meetings with key stakeholders involved in the execution of care coordination/case management programs.
- Continuously evaluates market leading and evidencebased research focused on care management programs.
- Works on design implementation and evaluation of IT solutions to support care management documentation and monitoring of efforts.
- Facilitates and leads a standardized and optimized deployment of an administrative case management tracking system/care management documentation
- Reports to the Director of Operations
- Performs miscellaneous jobrelated duties as assigned
Competencies:
- Ability to use independent judgment and to manage and impart confidential information.
- Ability to analyze and solve problems; requires details data and facts that must be analyzed and challenged prior to making decisions
- Strong communication and interpersonal skills.
- Ability to clearly communicate medical information to professional practitioners and/or the public.
- Excellent organization prioritization follow up analytical and time management skills with ability to handle multiple priorities and deadlines.
- Good interpersonal skills sense of urgency being proactive and ownership for ones work.
- Dependable with strong work ethic and extremely high degree personal integrity.
- Ability to deal with multiple interruptions on a continual basis that must be met with a friendly exchange with others.
- Ability to develop implement and guide the team to new approaches to improve processes procedures or the general work environment.
- Ability to review critical issues effectively solve problems and create action plans
Position Expectations:
- Be committed to the mission of COPE Health Solutions ECM Program.
- Behave in a professional manner and consistently demonstrate and promote the values of respect honesty and dignity for the patient families and all members of the health care team.
- Committed to the constant pursuit of excellence and teamwork in improving the care of the patient and families in the community.
- Be punctual for scheduled work and use time appropriately.
- Perform duties in a conscientious cooperative manner.
- Perform required amount of work in a timely fashion with a minimum of errors.
- Be neat and maintain a professional appearance.
- Maintain confidentiality and protect the program by abiding by laws and principles related to confidentiality; keep information concerning Program Operations patients and employees confidential.
Qualifications:
- Valid California Drivers License
- Bachelors and/or masters degree in a healthrelated field is preferred
- 3 years of supervisor/leadership experience
- Experience in acute inpatient rehabilitation subacute skilled facility home care ambulatory care management or managed health plan.
- Experience working in a multicultural setting.
- Willing to learn and understand a variety of different cultures perspectives and norms.
- Experience working in a communitybased setting for at least 1 to 2 years preferred.
- Basic computer skills required; electronic medical record (EMR) experience preferred.
- Understand the community served community connectedness.
- Good communication skills such as listening well and using language appropriately.
- Ability and willingness to provide emotional support encouragement and motivation to patients.
Benefits:
As a firm passionate about health care were deeply committed to the health and wellness of our own team members. We offer comprehensive affordable insurance plans for our team and their families and a host of other unique benefits such as a yearly stipend for wellnessrelated activities and a paid parental leave program. You can learn more about our benefits offerings here: COPE Health Solutions
COPE Health Solutions is a national techenabled services firm powering success for health plans and for providers in risk arrangements. Our comprehensive NCQA certified population health management platform and highly experienced team brings deep expertise experience proven tools and processes to improve financial performance and quality outcomes for all types of payers and providers. CHS derisks the roadmap to advanced valuebased payment and improves quality and financial performance for providers health plans and selfinsured employers. For more information visit .
COPE Health Solutions is a national techenabled services firm powering success for health plans and for providers in risk arrangements. Our comprehensive NCQA certified population health management platform and highly experienced team brings deep expertise experience proven tools and processes to improve financial performance and quality outcomes for all types of payers and providers. CHS derisks the roadmap to advanced valuebased payment and improves quality and financial performance for providers health plans and selfinsured employers. For more information visit .
To Apply:
Experience:
Manager
Employment Type
Full-Time
Key Skills
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