Customer Suooprt / Sales Agent
Customer Suooprt / Sales Agent
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Job Description
We are looking for a motivated and customeroriented individual to join our team as a Customer Support / Sales Agent. In this dualrole position you will be responsible for providing exceptional customer service resolving client issues and identifying sales opportunities to promote our products or services.
Key Responsibilities:
Customer Support:
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Respond to customer inquiries via phone email live chat or social media.
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Resolve customer complaints and issues efficiently and professionally.
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Maintain a high level of product knowledge to assist customers effectively.
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Follow up with customers to ensure satisfaction and resolution of issues.
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Document customer interactions and transactions in the CRM system.
Sales:
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Identify and act on sales opportunities during customer interactions.
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Promote and upsell products/services based on customer needs.
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Achieve monthly and quarterly sales targets.
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Follow up with leads and prospects to close deals.
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Provide accurate information on pricing terms and product availability.
Requirements:
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High school diploma or equivalent; a degree in business or related field is a plus.
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Proven experience in customer service sales or a similar role.
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Excellent communication and interpersonal skills.
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Strong problemsolving abilities and attention to detail.
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Ability to work in a fastpaced environment and handle multiple tasks.
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Proficiency in using CRM systems and Microsoft Office tools.
Preferred Qualifications:
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Experience in industryspecific e.g. ecommerce telecommunications SaaS etc..
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Bilingual or multilingual skills are a plus.
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Familiarity with sales metrics and KPIs.
What We Offer:
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Competitive salary and performancebased incentives.
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Training and development opportunities.
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Friendly and supportive team environment.
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Additional benefits like health insurance paid time off etc.
Employment Type
Full Time
