IT Specialist - IT Infrastructure & Service Delivery
IT Specialist - IT Infrastructure & Service Delivery
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Job Description
Through its core values ofCourage Respect and Excellence CAMH is implementing its Strategic Plan:Connected CAMHto transform lives ignite innovation and discovery revolutionize education and drive social change. CAMH is more than a hospital it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system a world where Mental HealthisHealth.
To learn more about CAMH please visit their website at:.
To view our Land Acknowledgment please clickhere.
The Centre for Addiction and Mental Health (CAMH) is seeking a fulltime contract (12 months) IT Specialist Infrastructure to work in the Information Management Group (IMG). Reporting to the Senior Manager IT Operations and Service Delivery the IT Specialists primary accountability includes support for the 988 Suicide Crisis Helpline systems and team.
The IT Specialists primary accountability will include the support and enhancement of CAMHs Azure/M365 tenant as well as internal CAMH infrastructure that supports the cloud technologies which will include but are not limited to Windows Servers and Data Centre Lifecycle Management Microsoft 365 (full stack) Administration and Troubleshooting Citrix Technologies (Netscaler/XenApp) Cloud Technologies (Azure/AWS) and Virtualization Technologies (ESXi/XenServer/HyperV). Act as the liaison between 988 Suicide Crisis Helpline and CAMH IT to ensure that business requirements are fulfilled. The IT Specialist will work with our outsourcing vendor to ensure all aspects of the CAMH Azure/M365 infrastructure is running at optimal performance. You will analyze and document performance characteristics for CAMH infrastructure and applications to provide recommendations and implement solutions. Other IT related duties may be assigned as required. The candidate should be able to lift or carry equipment weighing up to 50 pounds or more. The candidate will support a workplace that embraces diversity and complies with all applicable and regulatory requirements. This position is located at the Queen Street site.
The successful candidate will possess a university degree preferably in a computerrelated field combined with 4 years of senior level handson experience installing managing and supporting a medium to large Enterprise Infrastructure in a heterogeneous environment (Windows Mac iOS android etc). Relevant work experience and having working knowledge of the following technologies and skills;
Technologies
- Microsoft 365
- Microsoft Teams
- SharePoint Online
- Azure AD
- Intune
Skills
- Microsoft Teams Administration including the Microsoft Teams Admin Center
- SharePoint and Exchange Online Administration
- OneDrive
- M365 Security & Compliance Center
- Power Apps Power Automate and Power BI
- Powershell e.g. Microsoft Teams Powershell module SP Online etc.
- Microsoft Stream Forms and Planner
- Knowledge of Voice Communications (M365 Teams and General Telephony)
- M365 Teams integration capabilities with M365 SharePoint Online and Third Party Apps
- Familiarity with distribution lists security groups and M365 Groups
- Intune MDM and Autopilot
Experience maintaining a thorough understanding of existing and emerging Microsoft 365 core technologies and experience of producing highquality documentation and user guides for the wider business would be desirable. One or multiple certifications in any of the following disciplines will be considered an asset Microsoft Azure / Office 365 and Citrix Netscaler. The Candidate will have excellent written and verbal communications skills and can document technical and business information/processes to all levels of the organization. The candidate can work well in a fastpaced dynamic team environment with clients and staff from diverse backgrounds. Bilingualism (French/English) and/or proficiency in another language are considered an asset.
Required Experience:
Unclear Seniority
Employment Type
Full Time
