IT Support Engineer
IT Support Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- First/Second line IT support for company internal users and contractors.
- Installing configuring and troubleshooting user laptops workstations printers mobile devices and other office IT equipment
- Configuring administering and updating Windows MAC and Linux operating systems on user devices.
- Managing user device environment using user device management tools.
- Creating and managing user accounts in OKTA AD Azure AD o365 and other systems.
- Physical network-related tasks (patching device installation ports assignment).
- Server and network equipment installation and maintenance cable patching in data centers and server rooms.
- Keeping an inventory of IT purchases and assets - creating/updating inventory records assigning equipment to users auditing inventory and performing decommissioning.
- Working closely with the facility and security teams to resolve security issues.
- Constant development and improvements of local IT infrastructure.
- Installation and configuration as per solution designs and architecture and following system change requests for office and DC IT infrastructure and computer hardware
- Accounts management.
- Providing IT assets management according to internal procedures.
- Providing service/system operations and regular/ad-hoc maintenance to ensure fulfillment of service availability and security requirements.
- Providing accurate service/system metrics data and reporting on service/system availability capacity and security.
- Timely issues resolution escalation to third-party suppliers and problem analysis and resolution.
- Provisioning system updates and deployments according to respective internal procedures.
- User request fulfillment according to established SLAs.
- Performing other duties as asked by the manager which are related to this position or IT infrastructure.
Qualifications :
- Bachelors degree in Information Technology or a related technical field;
- Minimum of 2 years of relevant work experience;
- Proficient in English at B2 level or higher (independent user);
- Strong knowledge of IT hardware and software systems;
- Demonstrates a high level of responsibility and reliability;
- Ability to accurately execute tasks and follow management directives;
- Capable of working both independently and collaboratively within a team.
Additional Information :
- Health insurance;
- Outstanding experience in an international environment.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
