Sr. Operations Manager
Sr. Operations Manager
Posted on :
23-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
23-05-2025
Job Description
Our Senior Operations Managers play a crucial role in exceeding expectations and providing a superb customer experience; critical to Amazons success which is built on a foundation of customer obsession and innovation. This position is a multifaceted role requiring the ability to balance strategy and execution. The Senior Operations Manager is responsible for all aspects of the operations including people management and development process and meeting or exceeding the expectations and promise made to our customers. You will lead a dynamic team of Operations and Area Managers to achieve operational excellence through coaching and mentoring the team; driving employee engagement and building leadership bench strength.
As a senior leader you will oversee salaried and hourly employees in a fastpaced complex operations facility up to a million square feet.
Our Senior Operations Managers serve as the face of the organization to potentially thousands of employees and the community where the center is located. This position offers unlimited career potential as we continue to grow our global footprint.
Strategic Responsibilities & Deliverables:
Owns and delivers the operational budget for functional area including safety productivity financial and labor planning and operational goals for outbound or inbound operations
Responsible for providing strategic level/longterm planning (3 6 and 12 months out) including labor planning rate forecasting and peak season planning
Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and networkwide impact. Effectively leverages the Operations and Area Managers to solicit ideas and understand problems and challenges in the building.
Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings.
Establishes objectives and metrics for safety quality productivity and customer experience
Sets clear goals and expectations for Operations and Area Managers. Measures performance provides feedback and holds leaders accountable
Mentors and develops leaders and staff
Participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire.
Works closely with support staff (HR Finance Maintenance Engineering Safety IT and other leaders) to build and secure support and resources for projects and initiatives
Additional Job Elements:
Lift and move totes up to 49 pounds each
Regular bending lifting stretching and reaching both below the waist and above the head
Must be able to stand/walk for up to 1012 hours
Should be able to work in environments with variable noise levels lighting conditions and temperature variation.
Able to access all areas of building (ascending and descending ladders stairs gangways safely and without limitation
BASIC QUALIFICATIONS
A completed Bachelors Degree from an accredited university
Direct management experience including a salaried workforce in a manufacturing production distribution or logistics environment
Experience with performance metrics process improvement and Lean methodologies
Experience with the full staffing lifecycle including interviewing hiring performance management promotions and terminations
Candidates must be flexible to work a variety of hours as business demands including overnight weekends and holidays
PREFERRED QUALIFICATIONS Degree in Engineering Operations or related technical field; MBA or Masters degree preferred
Ability to handle changing priorities and use good judgment in stressful situation
Interest in longterm career development through assignments in multiple buildings across the nation
Prior leadership development training or participation
Track record of effectively leading an operation comprising both salaried and hourly staff of at least 100
Demonstrated ability to successfully develop others into higher levels of leadership in an organization
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. For individuals with disabilities who would like to request an accommodation please visit
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
As a senior leader you will oversee salaried and hourly employees in a fastpaced complex operations facility up to a million square feet.
Our Senior Operations Managers serve as the face of the organization to potentially thousands of employees and the community where the center is located. This position offers unlimited career potential as we continue to grow our global footprint.
Strategic Responsibilities & Deliverables:
Owns and delivers the operational budget for functional area including safety productivity financial and labor planning and operational goals for outbound or inbound operations
Responsible for providing strategic level/longterm planning (3 6 and 12 months out) including labor planning rate forecasting and peak season planning
Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and networkwide impact. Effectively leverages the Operations and Area Managers to solicit ideas and understand problems and challenges in the building.
Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings.
Establishes objectives and metrics for safety quality productivity and customer experience
Sets clear goals and expectations for Operations and Area Managers. Measures performance provides feedback and holds leaders accountable
Mentors and develops leaders and staff
Participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire.
Works closely with support staff (HR Finance Maintenance Engineering Safety IT and other leaders) to build and secure support and resources for projects and initiatives
Additional Job Elements:
Lift and move totes up to 49 pounds each
Regular bending lifting stretching and reaching both below the waist and above the head
Must be able to stand/walk for up to 1012 hours
Should be able to work in environments with variable noise levels lighting conditions and temperature variation.
Able to access all areas of building (ascending and descending ladders stairs gangways safely and without limitation
BASIC QUALIFICATIONS
A completed Bachelors Degree from an accredited university
Direct management experience including a salaried workforce in a manufacturing production distribution or logistics environment
Experience with performance metrics process improvement and Lean methodologies
Experience with the full staffing lifecycle including interviewing hiring performance management promotions and terminations
Candidates must be flexible to work a variety of hours as business demands including overnight weekends and holidays
PREFERRED QUALIFICATIONS Degree in Engineering Operations or related technical field; MBA or Masters degree preferred
Ability to handle changing priorities and use good judgment in stressful situation
Interest in longterm career development through assignments in multiple buildings across the nation
Prior leadership development training or participation
Track record of effectively leading an operation comprising both salaried and hourly staff of at least 100
Demonstrated ability to successfully develop others into higher levels of leadership in an organization
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. For individuals with disabilities who would like to request an accommodation please visit
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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