How you move is why were here.
Now more than ever.

Get back to what you need and love to do.
The possibilities are endless...

Now more than ever our guiding principles are helping us in our search for exceptional talent candidates who align with our unique workplace culture and who want to maximizethe abundant opportunities for growth and success.

If this describes you then lets talk!

HSS is consistently among the topranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field you will find HSS an innovative supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission you too can be part of our transformation across the enterprise.

Emp Status

Work Shift

What you will be doing

Administrative Office Specialist Duties and Responsibilities
Triages phone calls and patient inquiries in a professional and efficient manner. Retrieves messages frequently from EPIC in baskets and Microsoft teams and returns messages by the end of business day.

Promotes a professional atmosphere through courteous communication cooperation and respect for patients visitors and members of the healthcare team

Observes and respects the privacy and confidentiality of information in accordance with HIPAA policies and procedures

Collaborates with peers physicians and other members of the team as appropriate

Drafts correspondence and other written materials and communications as requested

Sends a welcome letter to all new patients to inform them of expectations regarding their experience at HSS West Palm and/or Wellington

Makes sure all perfect serve messages are checked for providers at the beginning of every shift and all office emails are appropriately triaged and answered by the end of every business day

Checks all right fax for providers delivering to providers and clinical staff when signatures are needed to return the plans of care to the appropriate facility but the end of every business day

Checks to make sure all patients have the MYHSS activated and the appropriate measures are taken to ensure all virtual visit questions are answered before their appointment times

Verifies and updates patient/insurance information and obtains insurance authorizations as appropriate

Reports for duty punctually and attends all staff and department meetings with camera on if virtual

Maintains satisfactory attendance record

Manages time appropriately to meet patient department and Hospital needs

Supports the department goals and objectives

Scans documents into the electronic medical records following hospital scanning guidelines

Promotes teamwork through cooperation

Provides telephone encounters for all calls with patients in a detailed and comprehensive manner

Passes all telephone audits quarterly

Escalates calls or patient issues to office manager in as needed and when appropriate

Seeks to help other departments when appropriate and communicates with other teams in a professional and helpful manner

NonDiscrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled compassionate reliable service to our community in a safe and healing environment. Consistent with this commitment Hospital for Special Surgery provides care admits and treats patients and provides all services without regard to age race color creed ethnicity religion national origin culture language physical or mental disability socioeconomic status veteran or military status marital status sex sexual orientation gender identity or expression or any other basis prohibited by federal state or local law or by accreditation standards.