Scheduler
Scheduler
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Job Description
Job Title: Scheduler
Salary: $24/hr
Job Type: Full Time OnSite
Overview:
The Scheduler is an integral part of the team as this role communicates often with clients and/or family and caregivers on a daily basis. This is a fast paced environment where matching the appropriate skill level of the caregiver to the clients needs based on the care plan is a priority. Cultivating and fostering positive relationships and responding to the caregivers and clients quickly in a professional courteous manner . Working with the Care Team Compliance Manager (CTCM) to ensure the schedule is fulfilled on a daily basis minimizing lost hours and maintaining a high level of client satisfaction.
- Manages workload based on goals initiative and prioritization.
- Answer incoming calls and triage to appropriate team member.
- Collaborate with the CTCM in scheduling caregivers based on the clients plan of care.
- Maintain all scheduling of caregivers and respond to situations where scheduling conflicts emergencies and/or callouts arise.
- Communicate timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time with the client/family.
- Track and record in home care scheduling software all scheduling changes and notes on caregiver shift changes or client shift changes.
- Performpaid oncall duty averaging one week per month.
- Communicate and provide input to the internal staff on hiring needs on a regular basis.
- Assist CTCM in maintaining and updating caregiver file documents.
- Ensure client authorizations are maximized.
- Collaborate with CTCM to identify and solve problems; use initiative and good judgment to reach quality decisions.
- Coordinate shift backfill activities in the event of caregiver tardiness or absences.
- Act as point of contact with client family regarding schedules.
- Maintain an excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships.
- Work in conjunction with supervisor in resolving complaints incidents and injuries.
- Previous experience in Home Care is Required
- High School Diploma or equivalent (GED) is required Associates degree preferred
- Previous experience in customer service preferred
- Minimum of one year in a staffing/scheduling/logistics position preferred
- Knowledge of general home care/healthcare staffing preferred
- Excellent organization and communication skills
- Quickthinking and astute decisionmaking skills
- Team player excellent verbal and communication skills adaptable in different situations possesses excellent client interaction skills able to multitask and work independently
- Must have experience using telephones with multiple lines multitask on several calls and maintain professionalism and patience within a fastpaced environment
- Excellent problemsolving and creativesolution abilities
Excellent Total Compensationpackage consisting of:
- Competitive pay (Base & Bonus)
- Medical Dental Vision insurance with a generous percentage paid by the company
- Company paid Life Insurance AD&D and ShortTerm Disability
- Employee Assistance Plan
- Voluntary longterm disability
- 401k with excellent matching
- PTO Personal Days Pd. Birthday Pd. Holidays
- Monthly reimbursement for gym membership
- Great Place to Work Certified91% of our employees say Senior Helpers is a great place to work. We understand that our employees are with us to keep our business running and moving forward.
- AutonomyWe encourage our team members independence and believe in our team to complete their job duties without micromanaging
- Task VarietyWe provide an engaging workday that uses your various skill sets to avoid monotony
About Senior Helpers
Senior Helpers is a premier provider of inhome senior care services. Founded in 2002 with a vision to help seniors who wish to remain in their homes despite agerelated illnesses and mobility challenges. Senior Helpers has over 350 corporately owned and franchised businesses that have cared for tens of thousands of seniors with a pledge to provide care and comfort at a moments notice. Services provided in the inhome care model range from specialized care for those with diseases such as dementia Alzheimers and Parkinsons to personal and companion care to help individuals looking for a little assistance with daily activities.
The company is proud to be named the first national inhome care provider to receive certification as a Great Place to WorksinceMay of 2019. In addition Senior Helpers was ranked inEntrepreneursFranchise 500 Ranking and appointed to the Healthcare Leadership Councilan exclusive alliance of leading healthcare companies from all health sectors committed to advancing the American healthcare system. Learn more by visiting.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.
Employment Type
Full-Time
