Manager, Occupancy - HRE

Student Affairs & Inclusive Excellence (SAIE) is the central student affairs division of the University of Denver.

SAIE supports students in their holistic development through advocacy collaboration and education and we strive to be full partners in students learning experience. SAIE values student centricity; diversity equity and inclusion; collaboration; adaptability; and accountability. The Divisions strategic priorities are:

• Enrich the holistic student experience
• Elevate & Embed diversity equity & inclusion
• Engage purposeful partnerships
• Enhance staff development learning & wellbeing
• Enact sustainable practices & operations

SAIE includes Housing and Residential Education Health and Counseling Center Student Engagement and the 4D Experience the Dean of Students Office and Budget Operations and Divisional Resources.

Department Summary

The Housing and Residential Education staff at the University of Denver provides housing and support services for 2900 students living within University housing. Housing and Residential Education strives for a community that supports academic achievement and success personal growth and development a respectful and inclusive environment that promotes diversity community service and fosters leadership development and engaged staff and students.

Position Summary

Under the supervision of the Assistant Director of Occupancy the Manager of Occupancy performs various housing operations such as application management occupancy management assignment and change processes billing meal plan administration accommodations process and contract release. The Manager assists in developing and implementing existing and future HRE housing management systems and accompanying policies and procedures. The Manager will contribute to improving business practices by maximizing the housing management system and student portal functionality reporting billing assignments meal plan administration and housing inventory functions. The Manager assists with data management needs through system development and report generation.

The Manager of Occupancy is responsible for the direct supervision training and evaluation of one (1) Coordinator. The Manager supports furthering the mission of the University of Denver the strategic initiatives of the Division of Student Affairs and Inclusive Excellence and the mission vision and core values of Housing and Residential Education. This is a 12month liveon position.

This position summary is not designed to capture all activities duties or responsibilities required for this position. Responsibilities may change or new ones may be assigned at any time.

Essential Functions

Occupancy

• Manages all aspects of the housing assignments and occupancyrelated modules and functionality in StarRez (housing management software
  system) and leverages the software to reduce manual operations and increase efficiency.
• Maintains and administers housing processes such as room change checkin/checkout contract release and breakage process movein appointments and vacancies.
• Assists in the accurate administration of student account billing
• Presents technical operational training and learning resources for StarRez housing processes and other housing managementrelated systems utilized by DU (CCure Blackboard TMA Banner).
• Assists in developing reporting and comprehensive data generation and analysis management in collaboration with the Assistant Director of Occupancy Residential Operations.
• Assists in developing system functional user protocols by writing and updating procedures.
• Manages meal plan administration and meal plan cash each quarter.
• Maintains professional and technical knowledge of housing software systems by attending professional development workshops reviewing user
  publications establishing professional networks benchmarking and participating in professional associations.
• Develop and manage the Early Arrival process in partnership with the Coordinator of Occupancy.

Accommodations

• Implements accommodations and releases approved through Student Disability Services including but not limited to housing accommodations Emotional Support Animal management and Service Animal management.
• Serve as a contact and liaison with Student Disability Services.

Staff Training Supervision and Development

• Supervises trains and evaluates an administrative support role Coordinator.
• Attend regularly scheduled oneonone meetings with the Assistant Director of Occupancy.
• Provide support training and professional development during staff meetings.

Student Rights Responsibilities

• Support Student Rights & Responsibilities regarding housing assignment issues.
• Properly report all alleged violations of the Guide to Residence Living Honor Code and other University policies.

OnCall Responsibilities

• Participate in a 24/7 Senior Administrator oncall duty and emergency response system for the entire DU residential population.
• The Senior Administrator oncall will respond to all emergency and crisis calls and keep the Assistant Vice Chancellor and Student Affairs informed.
• Executive Leadership Team informed of lifethreatening emergencies or serious disruptions that may require campus intervention or followup.

Departmental Duties

• Assist in the recruitment and selection of professional & graduate staff.
• Assist in the departmental training of professional and student staff.
• Participation in assigned HRE committees and serving on divisional committees or task forces.
• Develop working relationships with key campus partners including but not limited to: Department of Campus Safety Student Rights and Responsibilities Office of the Vice Chancellor Fraternity and Sorority Life Parent and Family Programs Health and Counseling Center Living & Learning Communities and other Universityrelated services.
• Attend events and programs sponsored by the department and/or the Division of Student Affairs and Inclusive Excellence including those that periodically occur on weekends and evenings.
• Other duties as assigned.

Knowledge Skills and Abilities

• Familiarity and proficiency with housing software systems such as StarRez.
• Attention to detail with a highly organized approach to data/project management.
• Understanding regarding Housing operations processes front desk operations.
• Ability to analyze and interpret data processes and needs based on limited information and to research solutions.
• Strong written and verbal communication skills.
• Knowledge of relevant federal and state laws.
• Excellent collaboration and interpersonal skills along with the ability to work with a diverse population of administrators faculty staff students and external constituents.
• Knowledge of legal issues and risk management practices.

Required Qualifications

• Bachelors Degree with two three (23) years experience in operations and/or housing & residential life
• Demonstrated record of supporting teams and collaborative partnerships with colleagues and key stakeholder groups
• Solid housing operational and leadership experience
• Evening office hours and occasional weekend commitments are expected

Preferred Qualifications

• Masters degree in Higher Education College Personnel Business Administration or a related field
• Three or more (3) years of postbachelor work experience within residence life and housing
• One to three (13) years of supervisory experience

Working Environment

• Standard office environment
• Unexpected interruptions occur often
• Stress level is moderate to high noise level is quiet to moderate

Physical Activities

• Ability to use a computer for an extended period of time
• Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.

Work Schedule

This position requires employees to work onsite 8:00am4:30pm with some weekends evenings and holidays.

Application Deadline

For consideration please submit your application materials by 4:00 p.m. (MST) June 10 2025. Priority review will begin May 28 2025.

Special Instructions

Candidates must apply online through to be considered. Only applications submitted online will be accepted.

Salary Grade Number

The salary grade for the position is 8.

Salary Range

The salary range for this position is $56485 $58100.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate departmental budget availability internal salary equity considerations and available market information but not based on a candidates sex or any other protected status.

Benefits

The University of Denver offers excellent benefits including medical dental retirement paid time off tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:

1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex (including sex stereotypes sex characteristics sexual orientation gender identity and gender expression) marital family or parental status pregnancy or related conditions national origin disability or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race color national origin ancestry age religion creed disability sex (including sex stereotypes sex characteristics sexual orientation gender identity and gender expression) marital family and parental status pregnancy genetic information military enlistment or veteran status and any other class of individuals protected from discrimination under federal state or local law regulation or ordinance in any of the Universitys educational programs and activities and in the employment (including application for employment) and admissions (including application for admission) context as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Workers Rights (POWR) Act; and any other federal state and local laws regulations or ordinances that prohibit discrimination harassment and/or retaliation. For more information please see the University of Denvers NonDiscriminationStatement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.