AVP, Operations and Service Delivery (Full Time, On Site)
AVP, Operations and Service Delivery (Full Time, On Site)
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Salary Not Disclosed
1 Vacancy
Job Description
The Assistant Vice President (AVP) of Service Delivery is a key leadership role responsible for driving operational excellence within their assigned responsibilities. This position will oversee planning production compliance client implementation service delivery driving continuous improvement initiatives and ensuring alignment with strategic business goals. The AVP will work closely with crossfunctional teams and senior leadership to optimize resources improve costefficiency and deliver exceptional service to our clients.
Responsibilities:
- Partners with the Service Delivery Leadership Team to ensure that services are aligned to achieve strategic goals.
- Oversees all aspects of operational performance including output planning budgeting cost controls productivity labor efficiency to enhance profitability within service level agreements.
- Develops and is accountable for the successful achievement of measurable financial and operational success factors within mortgage operations.
- Evaluates and reports on performance against strategic and operational goals; identify variances and takes corrective action.
- Provides daily tactical leadership to Managers and teams to ensure consistent execution of business plans and standard operating procedures.
- Identifies recommends and implements initiatives to enhance productivity reduce operating costs and improve quality and delivery metrics.
- Analyzes rework data and operational KPIs to drive process improvement and resource optimization.
- Collaborates crossfunctionally with Revenue Technology and Administration to align operations with enterprisewide initiatives.
- Serves as a key representative of the company to clients and strategic partners supports business development contract renewals and other client success efforts.
- Fosters a culture of accountability engagement and continuous improvement across all operational teams.
- Motivates develops and leads teams across assigned office locations and virtual/remote employees to achieve production quality and performance metrics.
- 10 years of leadership service delivery and or operations experience and bachelors degree in a related discipline; or any comparable combination of education and experience.
- Strong analytical and decisionmaking skills with experience in performance management budgeting and process improvement.
- Exceptional leadership communication and interpersonal skills; demonstrated ability to lead through influence and collaboration.
- Familiarity with compliance and regulatory environments relevant to the firms industry sectors.
- Ability to communicate effectively through verbal written and video communications.
- Read and interpret documents such as company policies.
- Ability to write complex reports and correspondences.
- Intermediate to advanced skills with Microsoft Office including Microsoft Word Microsoft Excel and Microsoft Outlook.
- Ability to understand different software systems and how they work
Preferred Qualifications:
- Masters degree
Employment is contingent upon completing and passing a background check and drug test. MetaSource is an equal opportunity employer.
Required Experience:
Exec
Employment Type
Full-Time
