Assistant Stewarding Manager - The Westin Charlotte

JOB SUMMARY

Supervises the daily kitchen utility operations and staff. Responsible for dish room operations night cleaning back dock cleaning and maintenance banquet plating and food running. Supervises kitchen employees not actively engaged in cooking (e.g. dishwashers kitchen helpers etc.). Strives to continually improve guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the procurement food and beverage culinary or related professional area.

OR

2year degree in Hotel and Restaurant Management Hospitality Business Administration or related major; 2 years experience in the procurement food and beverage culinary or related professional area.

CORE WORK ACTIVITIES

Managing DaytoDay Operations

Orders necessary supplies and verifies workers have supplies equipment tools and uniforms necessary to do their jobs.

Schedules events programs and activities as well as the work of others.

Monitors the inflow of ordered materials and the maintenance of current materials.

Informs and/or updates the executives the peers and the subordinates on relevant information in a timely manner.

Supervises dishroom shift operations.

Performs all duties of utility employees as necessary.

Maintains all equipment china glass and silver and verifies adequate cleaning of each.

Coordinates banquet plating and food running with Banquet Chef and Banquet Maitred.

Operates and maintains all department equipment and reports malfunctions.

Trains staff in proper breakdown procedures for banquets restaurants room service and employee cafeteria.

Conducts china glass and silver inventories.

Purchases appropriate supplies and manage inventories according to budget.

Interacts with vendors and Health Department representatives as required.

Verifies employees maintain required food handling and sanitation certifications.

Comprehends budgets operating statements and payroll progress reports as needed to assist in the financial management of department.

Participates in the scheduling of employees to business demands and for tracks employee time and attendance.

Assists in payroll administration.

Verifies compliance with all Food & Beverage policies standards and procedures.

Inspect supplies equipment and work areas in order to verify efficient service and conformance to standards.

Maintains inventories of food equipment smallware and liquor and report shortages to designated personnel.

Leading Kitchen Team

Utilizes interpersonal and communication skills to lead influence and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Supervises employees and all daytoday operations. Understands employee positions well enough to perform duties in employees absence.

Monitors employee productivity.

Serves as a role model to demonstrate appropriate behaviors.

Participates in activities to achieve and exceed performance goals budget goals team goals etc.

Encourages and builds mutual trust respect and cooperation among team members.

Conducts regular ongoing communication with employees to create awareness of business objectives and communicate expectations recognizes performance and produces desired results.

Participates in the supervises of departments controllable expenses to achieve or exceed budgeted goals.

Understands the impact of departments operation on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service

Attends meetings and communicates with executives peers and subordinates as an effort to improve quality of service.

Supervises daytoday operations verifies the quality standards and meeting the expectations of the customers on a daily basis.

Empowers employees to provide excellent customer service.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing and Conducting Human Resource Activities

Provides guidance and direction to subordinates including setting performance standards and monitoring performance.

Participates in recruiting interviewing hiring and promoting employees in the organization.

Assists as needed in the interviewing and hiring of employee team members with appropriate skills.

Participates in the employee performance appraisal process providing feedback as needed.

Solicits employee feedback utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Participates in employee progress discipline procedures.

The hourly pay range for this position is $25.77 to $30.77. Marriott offers a bonus program comprehensive health care benefits 401(k) plan with up to 5% company match employee stock purchase plan at 15% discount accrued paid time off (including sick leave where applicable) life insurance group disability insurance travel discounts adoption assistance paid parental leave health savings account (except for positions based out of or performed in Hawaii) flexible spending accounts tuition assistance pretax commuter benefits and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time with or without notice subject to applicable law.