Unit Manager, Worker's Compensation - Alpharetta, GA
Unit Manager, Worker's Compensation - Alpharetta, GA
Posted on :
23-05-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 101300 - 167000
Vacancy
1 Vacancy
Posted on :
23-05-2025
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS Our organization works with partner companies to source qualified talent for their open roles. The following position is available toVeterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps.
Taking care of our customers our communities and each other. Thats the Travelers Promise. By honoring this commitment we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Claim
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors including the scope complexity and location of the role; the skills education training credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program employees are also eligible for performancebased cash incentive awards.
Salary Range
$101300.00 $167000.00
What Is the Opportunity
Under general direction and as a member of the local management team this position is responsible for product quality and performance for a specific team of Workers Compensation claim professionals. Provide guidance and direction to direct reports through a continuous process of management involvement and frequent claim file review. Serve as a field representative for the Home Office Workers Compensation product as requested. Reinforce the Workers Compensation Vision Strategies and Objectives through word and action. Select lead mentor performance manage and develop staff. This job manages staff.
What Will You Do
Attract Retain and Develop World Class Talent:
Proactive recruitment of talent; work with management establishing and implementing a strategic staffing strategy.
Effective orientation and onboarding.
Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
Work with management to develop and implement effective training performance development and succession planning.
Effective retention planning; proactively manage and respond to turnover.
Effectively utilize reward system to distinguish top performers and significant achievements.
Provide Compelling Claim Services:
Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.
Develop and execute a strategic file management plan that achieves optimal file resolution and business results.
Provide facetoface and written guidance to ensure effectiveness engagement accuracy and efficiency.
Review new notices ensuring claims are assigned to staff with appropriate skill sets.
Conduct quality file reviews per office/ best practices guidelines.
Establish/follow up on file reviews per diary instructions conducting additional reviews (i.e. 180 360 day reviews) as necessary.
Implement strategies and initiatives to improve file quality customer service and manage costs.
Drive the Information Advantage:
Successfully leverage data management information and technology to identify and make the most of opportunities to support business strategies and improve results.
Achieve Optimal Solutions:
Focus on resolution and process improvement fulfilling all obligations while maximizing cost effectiveness helping the business understand drivers trends and product stress points and helping our partners attract and retain business.
Operate within agreed upon expense budget to achieve optimal business results through productivity appropriate resource allocation inventory management and loss adjustment expense.
Partner for Mutual Success:
Develop and maintain effective relationships with colleagues business partners customers agents regulatory agencies and others to achieve organizational goals and create better outcomes.
Participate in business meetings and agency visits as required.
In order to perform the essential functions of this job acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as duties as assigned.
Perform other duties as assigned.
Additional Qualifications/Responsibilities
What Will Our Ideal Candidate Have
Bachelors degree preferred.
Claim management experience preferred.
Leading the Business:
Drive Results
Leads Change
Executes Business Strategy
Leading Others:
Attract Top Talent
Maximize Individual Performance
Holds Others Accountable
Aligns Rewards
Creates and Sustains a Dynamic Workplace
What is a Must Have
High School Diploma or GED required.
A minimum of 3 years claim work experience in at least one line of business required
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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