Remote Monitor Equip Spec - Hospital at Home

*THIS IS NOT A REMOTE POSITION. WILL WORK ONSITE AT PALMETTO COMMERCE PARKWAY*

HOURS: Mostly 6:00am 2:30pm OR 1:00pm 9:30pm

Primary Function/General Purpose of PositionThe Care at Home Specialist supports the daytoday operations of the Care at Home programs including Remote Patient Management (RPM) and Hospital at Home. The Care at Home Specialist is responsible for the program development logistics inventory and servicing of telemonitoring emergency response equipment and additional supplies & equipment necessary for all programs. The Remote Monitoring Equipment Specialist will be the technology subject matter expert to ensure an optimal patient experience. The Care at Home Specialist will coordinate and communicate with vendors customer service departments and technicians as well as the Remote Patient Management Program and Hospital at Home teams as needed. The Care at Home Specialist is responsible for inventory control that assures all equipment is retrieved in a timely manner when services are discontinued as well as cleaning and inspecting the equipment before redistribution. The Care at Home Specialist is an advocate of the programs and will support continuous improvement that assures success and sustainability for the community we serve.

Essential Job Functions

• Position has overall responsibility for the daytoday oversight of monitoring technologies equipment and supplies including logistics operations cleaning and maintenance ordering and inventorying as well as coordination with appropriate vendor or care team member.
• Position is responsible for supporting the growth of the program to include education/training of clinical staff community resources potential referral sources and procurement needs.
• Responsible for direct marketing initiatives ongoing community presentations regular agency inservices and other marketing items as well as for any special grants or projects.
• Position is responsible for oversight of daily financial transactions regarding subscribers including billing and collections.
• Tracking of expenses and contracts for optimal expense management.
• Monitors measurements for trends and recommends program adjustments/redesign to better serve the desired population.
• Performs initial contact setup and delivery with installation of telemonitoring and/or emergency response equipment in the patients residence.
• Provides education and training for the patient/caregiver/care team on the use of equipment.
• Performs routine maintenance troubleshooting inventory and inspection of the assigned equipment.
• Coordinates with the Telemonitoring nurse Lifeline group and clinicians on equipment issues patient identified needs and scheduling.

This document is not an exhaustive list of all responsibilities skills duties requirements or working conditions associated with the job. Employees may be required to perform other jobrelated duties as required by their supervisor subject to reasonable accommodation.

Licensing/Certification

Education

• High school diploma or equivalent (required)
• Associate degree or technical certification (preferred)

Work Experience

• One year of experience in a home health environment geriatrics social work or community health organization or one year of experience with equipment installation and management (required)

Language

Patient Population

The following must be included in all position descriptions that involve direct or indirect patient care. This is a Joint Commission requirement. Also select the age of the patient population served:

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patients status and interprets the appropriate information needed to identify each patients requirements relative to his or her age specific needs and to provide the care needed as described in departmental policies and procedures.

Neonates (04 weeks)

Infant (112 months)

Pediatrics (112 years)

Adolescents (1317 years)

Adults (1864 years)

Geriatrics (65 years and older)

XNot applicable to this position

Working Conditions/Physical Requirements

Frequent bending stooping standing stretching walking and sitting. Requires full range of body motion including handling and lifting equipment manual and finger dexterity eyehand coordination and safe driving skills. Occasionally lifts and carries items weighing up to 50 pounds. Requires frequent talking in person and on the telephone. Vision correctable to within normal limits. Hearing required (hearing aid permitted). Requires fine motor coordination operation of motor vehicle (or available transportation) operation of medical and office equipment or machinery. Other: access to a variety of clinical locations. Requires traveling locally. Exposure to environmental factors (weather unsafe home environments) chemicals solvents bactericidal agents body fluids and animals.

Skills

Hard/Tech/Clinical Skills:

• Proficient use of a computer including but not limited to spreadsheets.
• Knowledge of equipment troubleshooting and basis installation and setup.
• Must have the ability to use standard office equipment such as telephones fax machines computer terminals etc.

Soft/Interpersonal Skills:

• Must be able to work efficiently under stressful conditions and time constraints.
• Demonstrated skills in providing education to others.
• Demonstrates appropriate verbal and written communication skills.