Senior IT Operations Analyst
Senior IT Operations Analyst
Posted on :
23-05-2025
Employer Active
1 Vacancy
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Job Description
Description
Job Track Description:
Mandatory Requirements
- Fluent English (Speaking & Writing) Ability to communicate clearly with endusers and document escalations effectively.
- Customer Service Mindset Prior experience in customerfacing IT support role is highly desired.
- 5 Years of IT Support Experience Providing EndUser Support in a corporate environment.
Excellent Communication Skills Strong verbal and written skills to guide T1 agents and communicate technical issues concisely. - Advance Troubleshooting & Multitasking Ability to handle multiple escalations while diagnosing and resolving technical issues efficiently.
- Leadership & Mentorship Capable of guiding and coaching T1 agents assisting in complex cases and fostering a teamoriented environment.
- Analytical Thinking and ProblemSolving Ability to identify root causes and propose longterm solutions not just quick fixes.
- Willing to rotate schedules monthly To cover different shifts as required by operational needs.
Technical Skills (Preferred)
- Microsoft Intune Experience with device management and endpoint security.
- Microsoft Azure Familiarity with user management conditional access policies and basic cloud services.
- Active Directory User and group management password resets and basic troubleshooting.
- Networking Knowledge Understanding of basic network troubleshooting (DNS DHCP VPNs firewalls and connectivity issues).
- ServiceNow (or similar ITSM Tools) Experience handling tickets escalations and change management.
- Windows OS & Microsoft 365 Proficient in Windows troubleshooting Office Suite and collaboration tools.
- Scripting (Bonus) Basic PowerShell or Bash scripting knowledge for automating repetitive tasks.
Soft Skills & Work Ethic
- Ownership Mentality Takes initiative to resolve escalations effectively.
- Attention to Detail Ensures accurate documentation and follows up on escalated cases.
- Team Player Works well with T1 agents and other IT teams to improve overall service desk efficiency.
- Adaptability & Continuous Learning Wiling to learn new tools and methodologies to enhance IT support capabilities.
Required Experience:
Senior IC
Employment Type
Full Time
Key Skills
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