Service Manager
Service Manager
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$ 82000 - 132800
1 Vacancy
Job Description
About JLG an Oshkosh company
JLG began in 1969 when our founder John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment training opportunities and trusted support within the access industry. We are a global company and our productsincluding mobile elevating work platforms telehandlers utility vehicles and accessoriescan be found all over the world.
To plan manage and continually evaluate Service branch operations in a manner which ensures high customer employee and shareholder satisfaction. This role will lead operations functions for Service & Used Equipment at our Raleigh NC site.
YOUR IMPACT
Monitors operation/ production status labor and expenses
Ensures that key measurements such as safety production schedules gals and budgets are established and achieved.
Operations activities are administered and monitored in compliance with key measurements
Devises strategic plans in order to anticipate business opportunities and technological changes
Capital budget is procured and justified so that sound investments and high return on investments are realized
Continuous improvement is promoted and supported
Hold accountable team members to develop and implement robust processes to improve quality and productivity within the area
Facilitates employees by way of conflict resolution reviewing individual performance and representing/ participating at business meetings
Employees performance is appraised to ensure success and positive attitudes
Conflict resolution is undertaken to resolve problems
Employee involvement and safety is promoted and supported
Oversee daily/ weekly production staff business unit and CIP meetings.
Relevant business topic and plans for execution are prepared ahead and discussed at meeting
Manage shop and mobile technicians.
Other duties as assigned
MINIMUM QUALIFICATIONS
35 years of related experience
STANDOUT QUALIFICATIONS
Bachelors degree in a related field or equivalent experience
Excellent verbal and written communication skills
Working knowledge of Microsoft Word and Excel
Demonstrated ability to make decisions problemsolve and evaluate information
Good organization and planning skills
Experience with dispatching process managing tech utilization ensuring quality techs via VOC and KPIs
WHY JLG AN OSHKOSH COMPANY
Moving the future forward is our priority and this includes your future. We encourage professional development and champion our employees success through various skills and training opportunities. Named one of the Worlds Most Ethical Companies by Ethisphere Institute for six consecutive years everything we do at Oshkosh is guided by our core values and the 15k team members around the world who embody them.
We put people first. We do the right thing. We persevere. We are better together.
Pay Range:
$82000.00 $132800.00The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range individual pay is determined by various factors including the scope and responsibilities of the role the candidates experience education and skills as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package we prioritize a peoplefirst culture and offer various opportunities to support team member growth and success.
Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process please contact us at
Oshkosh Corporation is a meritbased Equal Opportunity opportunities are open for application to all qualified individuals and selection decisions are made without regard to race color religion sex national origin age disability veteran status or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.
Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with Oshkosh Corporations legal duty to furnish information.
Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be U.S. Persons as defined in these regulations. Generally a U.S. Person is a U.S. citizen lawful permanent resident or an individual who has been admitted as a refugee or granted asylum.
Required Experience:
Manager
Employment Type
Full-Time
