Lease Compliance Manager

Lease Compliance Management

• Interpret and manage client lease agreements to ensure compliance with all legal financial and operational requirements.
• Ensure lease terms align internal operational capabilities particularly around infrastructure security reporting compliance and delivery.
• Monitor lease milestones (renewals expirations expansions) and proactively coordinate actions with internal stakeholders.
• Ensure the successful execution of customer service terms and conditions outlined in lease agreements and customer contracts.

Contractual Service Term Management (SLAs & T&Cs)

• Ensure the successful execution of customer service terms and conditions outlined in lease agreements and customer contracts.
• Translate complex contract language (SLAs maintenance windows uptime guarantees escalation procedures) into implementation deliverables.
• Track measure and report on service delivery performance against contractual commitments.
• Coordinate with Customer Success Implementations Operations and Engineering teams to address any gaps between contract terms and actual service delivery.
• Serve as the governance lead for service compliance managing escalation paths and contract exceptions when service obligations are not met.
• Support Quarterly Business Reviews (QBRs) by contributing compliance metrics and insights related to SLA performance and lease deliverables.

Service Delivery & Quality Assurance

• Oversee the quality of services provided to ensure they meet or exceed the standards defined in lease terms and customer SLAs.
• Implement quality assurance protocols and lead regular audits to validate ongoing compliance.
• Collaborate with internal teams to address and resolve any service quality or performance issues in a timely compliant manner.
• Monitor performance of thirdparty vendors to ensure their performance aligns with contractual obligations particularly in areas of security uptime and reliability.

Risk Management & Reporting

• Identify and mitigate risks related to noncompliance with lease terms or service conditions that could result in operational impact legal disputes or customer dissatisfaction.
• Provide regular compliance reporting and risk assessments to senior leadership including trend analysis and proactive recommendations.
• Ensure alignment with applicable local national and international regulatory standards (e.g. SOC ISO PCI data protection environmental codes).

Crossfunctional Collaboration & Communication

• Act as the central point of contact between Legal Operations Security Implementations Finance Engineering Customer Success and regarding lease compliance and service delivery terms.
• Communicate clearly and effectively any concerns or questions related to lease terms SLAs or service performance.
• Integrate lease and service requirements into daytoday operational processes and team workflows.

Experience/Skills:

• A minimum of 5 years of Governance Risk and Compliance experience or equivalent demonstrated through one or a combination of the following: work experience training military experience or education
• Ability to gain clear agreement and commitment from others through effective communication
• Knowledge of relevant laws regulations and standards within the data center industry
• Strong project management and problemsolving skills
• Ability to read and understand contractual language to enable consultation with a legal professional to clarify any confusing clauses or terms lower ambiguity of lease obligations and service requirements
  

Education:

• Bachelors Degree in Business Administration or Management (or related field) or equivalent prior work experience is required

Work Environment:

• Fastpaced office environment with visits to United States data center facilities for audit tours
• Willingness to adjust hours and be flexible as required by the business.
• Ability to travel approximately 10%.

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne or to submit a resume.