Branch Operations Support (Human Services Specialist 1), Bilingual Spanish/English Required
Branch Operations Support (Human Services Specialist 1), Bilingual Spanish/English Required
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Job Description
Initial Posting Date:
05/21/2025Application Deadline:
05/28/2025Agency:
Department of Human ServicesSalary Range:
$3429 $4622Position Type:
EmployeePosition Title:
Branch Operations Support (Human Services Specialist 1) Bilingual Spanish/English RequiredJob Description:
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by ourEquity North Starand our vision for a positiveRiSE organizational culturethat advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups women individuals with disabilities veterans LGBTQIA2S community members and others to help us achieve our vision of a diverse and inclusive community.
Opportunity awaits! Would you like the opportunity to make a positive impact on Oregonians in need of support and resources Would you enjoy working with a diverse team that collaborates and learns together in service of children families and communities If so step into a role where your efforts directly empower Oregonians to rise above povertybecome a key player in the Oregon Eligibility Partnership and facilitate access to vital services that foster equity and wellbeing.
Spanish/English bilingual required: To qualify for this position you must be bilingual in Spanish and English.The job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements for this position. Upon passing the test(s) you will receive 5% bilingual differential pay of the employees base pay.
Summary of Duties
As a Branch Operations Support you will:
Helping individuals and families seeking services by providing specialized assistance on behalf of program staff.
Providing a safety net family stability and a connection to careers that guide Oregonians out of poverty. The primary focus of (OEP Oregon Eligibility Partnership Program) is helping and working with Oregonians and they can now apply and have access to lifechanging programs such as food benefits (SNAP) cash for families (TANF) childcare assistance (ERDC) medical refugee services and domestic violence services and longterm care services inperson by phone and via our online applicant portal to answer case status and other inquiries; provide information on how to access community resources. This position may also provide support the daytoday functions through distribution of mail case transfers.
The first face of contact in most offices for customers either entering the physical office or virtually through the online application portal or telephone communication. This position will contribute to the welcoming environment as families interact with the department in supporting the daytoday operations of the office.
Primarily greet and assist Oregonians through a traumainformed lens.
Working within a team that collaboratively rotates tasks to support the business needs of the office tasks may include scheduling intakes for all programs financial functions and customer service.
Actively seeking to provide culturally appropriate services where individuals are treated respectfully compassionately and effectively in a manner that recognizes affirms and values the worth of children individuals families and communities protecting and preserving the dignity of each. This includes: culture language; national origin; class; race; age; ethnic background; disability; stages of development; religion; gender; sexual orientation and other differences or diversity factors.
Minimum Qualifications
Two years of experience either interviewing to obtain personal or technical information or substantial people experience must have involved a high volume of paperwork (e.g. assuring information on forms is complete and accurate completing necessary documents etc.).
Collegelevel courses may be substituted for the experience on a yearforyear basis.
Essential Attributes
We are looking for candidates with:
Experience providing customer service to a high volume of diverse customers in a manner that demonstrates active listening and compassion by providing information and referrals in Person and by telephone.
Experience communicating with resolving conflicts/disputes with customers and developing meaningful relationships with colleagues that foster trust inclusivity and respect.
Experience with computer skills adept in usage and functionality of computers web browsers Microsoft programs quality keyboarding and multiline telephone email communication and learning new webbased platforms (Scheduling Benefits appointments in person and by phone).
Experience using multiple systems in tandem for research and tracking details for each customer or case and eliciting information from applicants/recipients for a program/service.
Experience adapting communication style to explain complex information such as rules or procedures verbally and in writing to diverse audiences including groups who are unfamiliar with the subject and/or learn and communicate differently than you.
Experience handling confidential or sensitive situations and information with unwavering professionalism holding self and others to high standards of honesty and integrity.
Demonstrated willingness to uphold the ODHS Core Values Equity NorthStar embracing antiracism work and applying principles of diversity equity and inclusion.
Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. During the pay equity assessment the information provided on your application will determine your starting salary please include detailed work and education history.
Please upload a resume or complete the work history profile. Note: Your resume and cover letter cover letter is optional for this position may be uploaded in the Resume/CV field on the online application.
After you submit your application you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.
Working Conditions
Your work will be conducted in the Office. This position is NOT eligible for (Remote/Hybrid) Work.
Your typical work schedule will be Monday Friday 8:00 a.m. 5:00 p.m. Pacific Standard Time (PST) onsite and inperson each workday at the Bend ODHS branch office.
You may interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions that may require quick decisionmaking to ensure the safety for themselves and others.
Fastpaced position that includes a high volume of individual and family contact.
Potentially you may have required overnight travel to attend statewide meetings trainings Coverage and Community Engagement.
Priorities and procedures may change daily and requires the ability to be flexible in application of procedures. The work schedule for this position will be determined by business need.
Background Checks and Requirements
If selected as a finalist we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire you will be required to complete the US Department of Homeland Securitys I9 form confirming authorization to work in the United States. ODHS will use EVerify to confirm that you are authorized to work in the United States.
Must have a valid drivers license and acceptable driving record. If no drivers license must be able to provide alternate method of transportation.
Benefits
ODHS Employee Resource Group communities that promote shared learning.
Cost of Living Adjustments.
Annual salary increases (until you reach the top of the listed salary range).
Amazing benefits package.
Possible eligibility for the Public Service Loan Forgiveness Program.
Employment Preference
Veterans preference:
General Information
This is a permanent fulltime position and is represented by the Service Employees International Union (SEIU).
This recruitment may be used to fill future vacancies in the same classification.
The salary listed is the nonPERS qualifying salary range (AARate). If the successful candidate is PERS qualifying the salary range will reflect the additional 6.95% (APRate). Please review the Classification and Compensation page for more details or you may visit our website for information on Pay Equity.
The use of outside resources such as Artificial Intelligence software during applicant skill assessments examinations and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
Contact Information
We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA) application questions or jobspecific questions.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
