Coordinator, Housing Assignments

Title: Coordinator Housing Assignments

Employee Classification: PE

Pay Grade: PT 08

Division: Academic and Student Affairs

Subdivision:Housing Admin

Department: Student Life

Campus Location: Main Campus

General Summary

Responsible for the coordination management and evaluation of the housing assignment process for all residential communities during the academic school year and summer involving processing approximately 5000 applications per year and up to 4000 beds.

Principal Duties and Responsibilities

Application Preparation

• Design and prepare electronic application and student portal information based on current needs of department and campus using housing database software.
• Assure application meets all compliance and regulatory guidelines for example for minors missing persons and any current laws or mandates.
• Create student matching process including profile information.
• Collaborate with EMU Dining for meal plan preparation in the contract and application.
• Prepares documents and marketing to assist students in the usage of the housing database program including completion of profile prepayment roommate groups and room selection.

Housing Assignment and Selection Process

• Assists in the development of building configuration and housing allocation per established priorities availability market demand student and university needs and implements in housing database including academic year and summer.
• Prepare and implement room selection including firstyear and upperclass assignment processes.
• Prepare implement and manage unique housing selection processes including those for athletes gender inclusive housing and living learning community housing.
• Collaborate with Athletics CSP Academic Success Programs and Office of International Students and Scholars and other departments to provide solutions to unique housing needs.
• Maintains record of student eligibility regarding registration and financial holds; communicates status with students making referrals as necessary.
• In coordination with Assistant Director of Housing to establish yearly room selection timeline including refund schedule.

Ongoing Housing Assignment Maintenance

• Provide operational direction technical support and guidance for use of and troubleshoot housing database software.
• Coordinates all early arrival late stay and transition assignment processes including billing in conjunction with onsite residence life team.
• Manages housing waitlists.
• Has oversight for the ongoing room change process including technical processes within housing software.
• Creates and manages automation processes for billing of meal plans and room rents with Banner and student business services operations.
• Liaison between Housing and Residence life student business services and dining as it relates to housing database student billing and other related data.
• Create reports for ongoing occupancy management such as onsite reconciliation and cleaning.

Communication and Customer Service

• Correspondence with incoming students current students parents and staff regarding housing inquiries and occupancy status.
• Responds to customer requests and questions via telephone email and in person.
• Handles escalated assignment emails through central email address and web contact.
• Provide training to HRL staff regarding maintaining inhall occupancy room change protocol and housing database.
• Create and maintain web content related to assignments process building configuration housing policies checkin and general housing information.

Related duties

• Assist and represent Housing and Residence Life at marketing events including but not limited to; orientation campus preview days and tours.
• Coordinate and work closely with other University units such as Admissions Registrar Student Business Services and Financial Aid.
• Serve on University wide and department committees and meetings as assigned.
• Serves on central leadership duty rotation which does include maintaining a departmental cell phone during specified weeks and responding to escalated calls in the evenings and on weekends. This may include onsite management of emergencies such as fire student death or facilities emergencies.

Minimum Qualifications:

Bachelors degree in related field is required.

Minimum 35 years prior administrative experience with housing and residence life operations systems is required.

Demonstrated commitment to customer service is required.

Strong written and verbal communications skills is required.

Preferred Qualifications:

Masters degree is preferred.

Appointment Percentage:

100%