Customer Response Representative
Customer Response Representative
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Job Description
Great Plains Communications is looking for a highly motivated detailoriented Customer Response Representative to interact with customers both via telephone and facetoface. This position is accountable for processing customer service and trouble requests making service recommendations crossselling and upselling services and answering billing questions.
We currently have one fulltime customer service position available in our Blair Nebraska office. Weekly work hours will be 10:00 a.m. to 7:00 p.m. Monday through Friday with rotating Saturday shift 8a noon.
Duties include but are not limited to:
Communicates with customers on the telephone electronically or facetoface using excellent customer relations skills.
Obtains complete service order information from customer inputting directly into computer software system.
Audits twice daily for pending service orders to expedite their completion.
Verifies data is correct before closing service order using strong proofing skills.
Investigates possible indebtedness as needed.
Inputs all customer inquiries complaints and comments into contact tracking.
Utilizes C&C codes with a minimum of 99% accuracy.
Explains monthly billing statement including governmental fees and taxes.
Retrieves information from the billing system in a timely manner.
Retrieves archived customer data from InterActive XL in a timely manner.
Thoroughly explains prorated charges or credits.
Processes all customer payment types following all requirements.
Issues credit through A/R adjustment screen.
Manually calculates fractional charges or credits as needed.
Establishes payment arrangement as agreed upon by customer.
Communicates and supports assessed late fee.
Process unbillable toll within 24 hours of receipt
Assists customers with EBill sign up steps.
Determines if customer has current deposit on file.
Performs basic troubleshooting of all services.
Identifies and dispatches customer service issues.
Produces trouble tickets on computer with 99% accuracy.
Posts outage information through DASH.
Dispatches Diggers One Call locate tickets with 99% accuracy.
Initiates workflow to ensure appropriate departments are notified.
Promotes and sells products and services on customer contacts.
Meets monthly sales goal.
Upsells/crosssells with every customer interaction using persuasive selling techniques.
Uses competitive analysis of products and services.
Performs cold calls.
Promotes marketing campaigns using marketing materials effectively.
Displays solid knowledge of available products and services
Emphasizes customer benefit.
Overcomes customer objections.
Maintains strong knowledge of all products and services offered by GPC.
(Telephone Video Broadband GPCLD)
Other duties as assigned by management.
Successful candidate must have strong computer and Windowsbased applications knowledge a minimum of 23 years of customer service and sales experience written and verbal communication skills 10key calculator skills and the ability to handle multiple tasks. Bilingual skills a plus.
Competitive salary and benefits provided. EOE.
Visit to apply.
Embrace the possibilities with GPC Perks!
Health & Life Insurance
401(k) Retirement Plan
Tuition Reimbursement
Paid Time Off
Paid Holiday Time
Employee Referral Bonus
Flexible Work Environment
Health Wellness Program & Incentives
Scholarship opportunities
If you are ready to take your career to the next level and make a difference in the lives of customers and your team we want to hear from you! Join us at Great Plains Communications where your expertise will help create superior customer experience and a positive work environment. Apply today and be part of a team that values excellence and growth!
Competitive salary and benefits provided.
To apply visit or click apply
Highperforming network highperforming people.
Great Plains Communications is the leading fiberdriven technology provider in the Midwest
What sets us apart An unwavering commitment to customer experience. From design to deployment maintenance and beyond our local experts craft tailored solutions and deliver personalized ongoing support to keep communities seamlessly connected.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
