Customer Claims Representative II
Customer Claims Representative II
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Customer Claims Representative II researches and resolves deducted claims for warranties pricing discrepancies shortages overages concealed shortages damaged promotional items etc. from customers across all product channels and applications that have aged or have been escalated by the customer sales department credit department or manager.
This position will serve our Water Heating Division located in Montgomery Georgia.
Responsibilities
- Responsible for researching and resolving escalated deducted customer claims in a timely manner.
- Direct to appropriate party for approval on larger deductions.
- Responds to customers inquiries in a timely manner. Confers with customers by telephone fax or email to provide information about RGAs pricing claims debits credits deductions etc.
- Trains and mentors new team members.
- Determines root causes through analytical approach and institute resolution steps to prevent reoccurrence.
- Gathers records pertinent to specific problems review them for completeness and accuracy and attach records to correspondence as necessary.
- Informs Management of deduction abuse excessive warranty claims or internal breakdowns and recommend solutions to resolve using appropriate reporting resources.
- Originates debits and credits for pricing discrepancies freight claims and account resolution.
- Researches chargebacks and backend system credits.
- Resolves all escalated warranty claims and assist with training distributors and others on the iWarranty process.
- Performs other duties as assigned.
Qualifications
- High School Diploma or equivalent.
- 3 years experience in customer service.
- Demonstrates data entry skills.
- Ability to carry out instructions furnished in written oral or diagram form.
- Excellent interpersonal skills including the ability to work with people inside and outside the Company in a professional and sincere manner.
- Excellent problemsolving skills.
- Excellent communication skills written and verbal with attention to detail and accuracy.
- Proficient computer skills and indepth knowledge of relevant software such as MS Office Suite.
- Demonstrated ability to work well with others in a matrix team environment.
As a leader at Rheem how you achieve results is as important as the results you achieve. While LEADING SELF you will be expected to demonstrate the following competencies and behaviors:
- Adapting
- Business Understanding
- Collaborating
- Communicating Effectively
- Continuously Improving
- CustomerOrientation
- Developing Self
- Focusing on Results
- Influencing
- Managing Relationships
- Managing Work
- Problem Solving & Decision Making
Equivalent combination of education experience and skills may supplement above minimum job requirements.
#LITM2
#LIHYBRID
Required Experience:
Unclear Seniority
Employment Type
Full-Time
