Public Safety Dispatcher
Public Safety Dispatcher
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Description
DEFINITION
Under general supervision learn and understand City Police Department dispatching policies methods and procedures; receive emergency and nonemergency calls for service through 911 radio phone and other communications media; dispatch law enforcement fire and other public safety personnel and equipment; provide telecommunications support and incident coordination for field units; learn and serve as call taker for the City of Clovis 911 Public Safety Answering Point; assist with other nonemergency responsibilities when assigned; perform general office support assignments; help and serve people in need; and to perform related work as required.
CLASS CHARACTERISTICS
Positions in this class work in a team setting with other Public Safety Dispatchers using radio equipment and computers where incumbents may be required to handle several emergencies simultaneously. Incumbents work under the guidance of a Lead Public Safety Dispatcher and under the general supervision of a Communications Supervisor. Incumbents receive thorough instructions when tasks are initially assigned and after training are expected to perform duties without constant supervision. Work is reviewed by the Lead Public Safety Dispatcher Communications Supervisor or the Watch Commander while in progress. Incumbents are expected to refer most variations in dispatch work to the supervisor for instructions.
Examples of Duties
- Receive and respond to emergency and nonemergency calls for police fire medical and other related services over phone 911 radio and other communications media; respond rapidly to inquiries and requests to ensure proper dissemination of information and dispatch police fire units and other public service entities to public safety incidents; interview callers to evaluate location and the nature and urgency of their situation; request all pertinent information; classify incidents; establish dispatch priorities; investigate law enforcement history pertaining to people and addresses to prepare officers for the situation they will be encountering; query information and provide telecommunications support using the California Law Enforcement Telecommunications System (CLETS) and other local regional national and international databases to determine alerts and requests for people and property; provide information to support officers and other public safety personnel in the field using a variety of computerized and manual information systems; coordinate and maintain contact with other agencies to assist field personnel in managing and resolving requests and public safety issues as required and coordinate or transfer requests for emergency and nonemergency medical services with other emergency service providers; transfer calls to other units or agencies as warranted; monitor and broadcast public safety radio transmissions to facilitate communication flow; enter update modify and clear incident data and other related information into the computeraided dispatching (CAD) system records management systems (RMS) California Law Enforcement Telecommunications System (CLETS) and other computer systems and databases as required; maintain incident records cards and logs including handwriting documenting and time stamping conversations on the radio and during calls; as directed by a supervisor duplicate recordings of radio and phone communications for court or other purposes; call out special teams and make other notifications as required; operate communications center equipment including but not limited to phones radios computers and printers; monitor locations on multiple computer screens and verify safe status of public safety units; relay information to other appropriate agencies regarding hazards; maintain confidential information in accordance with legal standards and city regulations; confirm out of agency warrants and abstract warrants issued by the City of Clovis Police Department; respond to routine phone requests from the public for information; brief oncoming dispatchers of shift action at end of shift; answer questions and provide information to the public; monitor and relay information obtained through the City of Clovis camera system; and to perform related work as required.
Typical Qualifications
LICENSE REQUIRED
- Possession of a valid California Drivers License and a good driving record;
- Possession of valid typing certificate or documentation for a minimum of forty (40) net words per minute;
- Completion of the POST Public Safety Dispatchers Basic Course training during the first year of service.
EDUCATION AND EXPERIENCE
Education:
- High school diploma or equivalent;
Education Desirable:- Bachelors Degree
Experience:
- Three (3) years of experience involving public contact work.
QUALIFICATIONSKnowledge of:- Operating policies procedures and functions of the police department relevant to the position;
- Laws codes and regulations pertinent to public safety services;
- Procedures principles and techniques of communication center operations dispatching public safety and emergency communications call taking telecommunications support and customer courtesy;
- Proper operation and care of communications center equipment including phones computers radios computer software office equipment and vehicles used in the communications center and in the field;
- Principles practices and techniques of computer aided dispatch systems;
- General geography of the City of Clovis;
- Public relations methods and techniques;
- Proper English usage grammar spelling and punctuation;
- Techniques of effective communication;
- Office procedures methods and equipment including computers and applicable software applications such as word processing spreadsheets and databases.
Ability to:- Learn policies procedures and functions of the police department relevant to the position;
- Read and understand the Federal Communications Commission (FCC) broadcasting procedures and rules regarding law enforcement radio transmissions and department procedures rules and regulations regarding dispatching and general public safety;
- Learn and operate communications center equipment to include computers CLETS terminals phones radio and computer software;
- Analyze situations quickly and use sound judgment initiative creativity and planning in dispatching personnel and equipment;
- Think clearly and act calmly in emergency situations;
- Read analyze and interpret written materials maps laws codes rules and regulations;
- Evaluate situations and respond appropriately;
- Take and transmit clear and complete directions and information;
- Use patience courtesy and tact to recognize and discern various emotional states during all communications;
- Relate effectively to people of a variety of cultures languages disabling conditions and socioeconomic situations;
- Deal tactfully and courteously with the public and other staff;
- Control phone conversations to elicit information;
- Accomplish multiple tasks simultaneously and organize workload with frequent interruptions and distractions in a high stress environment;
- Type and enter data at a speed necessary for successful job performance;
- Receive retain and use large quantities of information;
- Anticipate officer needs;
- Type from auditory sources;
- Maintain confidential information in accordance with legal standards;
- Maintain up to date logs records and files;
- Operate a computeraided dispatch (CAD) system with sufficient speed and accuracy;
- Operate office equipment including computers and supporting word processing spreadsheet and database applications;
- Work in a teambased environment and achieve common goals;
- Operate the City of Clovis camera system and provide pertinent updates to field units;
- Distinguish and comprehend simultaneous communications from several sources;
- Communicate clearly and concisely both orally and in writing;
- Establish and maintain effective working relationships with those contacted in the course of work;
- Operate a vehicle observing legal and defensive driving practices.
Supplemental Information
PHYSICAL DEMANDS AND WORKING CONDITIONS
- Work is primarily sedentary.
- Hearing: Acute to hear in person radio phone or telephone headset.
- Strength: Light worklifting carrying and/or pushing 25 pounds with frequent lifting and/or carrying of objects weighing up to 25 pounds in the office environment; medium worklifting carrying and/or pushing 50 pounds with frequent lifting and/or carrying of objects weighing up to 50 pounds in the outdoor/driving environments.
- Vision: Corrected to normal.
- Other physical requirements: Clear verbal communication feeling finger dexterity frequent grasping and holding reaching talking and balancing.
- Environment: Primary job functions are performed in an office environment other duties are performed in outdoor and driving environments; incumbents assigned to the outdoor/driving environments are required to work in all weather conditions with the ability to work outdoors when over 100 degrees in the summer and in the cold and rain during the winter months.
- Working conditions: Work is subject to simultaneous emergency situation evaluation; ability to attend periodic evening meetings or meetings outside of regularly scheduled shift; and work rotating shifts including evenings weekends and holidays.
SELECTION PROCESSInterested applicants must submit a completed City of Clovis employment application supplemental questionnaire and valid typing speed documentation or a Dispatcher POST Certificate at the time of application submission to the City of Clovis Personnel office. Applications must be submitted online at For additional questions you may contact Personnel at (559). Brief resumes are welcome as a supplement to the Citys standard application form; however the application form and supplemental questionnaire must be filled out completely to be considered. You may attach your resume valid typing speed documentation or Dispatcher POST Certificate at the time of application submission to the attachment section of the application form or submit by email to . A resume only may not be submitted in lieu of a completed employment application to be considered. Applicants may not attach any additional documents that are not required to their application form or submit any other documents by email mail fax or hand delivery. Veterans Preference Points may be provided if a DD Form 214 demonstrating qualifying service is submitted to the Personnel Office at the time of application submission. Applicants may attach hand deliver or email the documentation to . Reasonable accommodation when needed for otherwise qualified candidates with disabilities must be requested in writing at the time of application submission. Applicants will receive notification regarding the status of their application byemail or phone once the applications have been processed and reviewed.
Applicants must meet each qualification for the position at the time of application submission. All applications will be reviewed based on the necessary employment standards for the position. Those candidates who best meet the needs of the operations may be invited to participate in a written online or oral examination that will be weighted 100%. Candidates receiving a passing score from the examination process may be placed on an eligibility list for a period of up to one (1) year. Examinations and department interviews for the position will be administered in the City of Clovis. As determined by the City and at the Citys expense successful candidates shall be required to complete and pass a Personal History Questionnaire an extensive background investigation a polygraph or voice stress examination a psychological examination a medical examination and a drug/alcohol screen.Possession of a valid California Drivers License and a good driving record will be required prior to hire. Proof of citizenship or eligibility to work in the U.S. will be required at the time of hire.
Required Documentation:
To be considered for this position you must submit one of the following required documents at the time of application submission. You may attach the required documentation to your application at the time of submission only. If you do not attach the required documentation to your application you must submit the documentation by email to within five (5) days of application submission; no exceptions will be made.- Valid typing speed documentation completed within the last six (6) months for a minimum of forty (40) net words per minute;
- Dispatcher POST Certificate (Lateral applicants).
Valid Typing Speed Documentation Requirements:Valid typing speed documentation may be obtained from any valid source (i.e.: employment agencies schools online etc.). The document must include the applicants full name as listed on the application form the date completed within the last six (6) months and the net typing speed for a minimum of forty (40) net words per minute.
The required documentation for the position must be attached before you submit your online employment application to the City of Clovis. The NEOGOV application site will allow you to attach documents to an application that you have already submitted however the system will not allow the City of Clovis to view or print attachments after the online employment application has been submitted. If you do not attach the required documentation prior to submitting your online employment application you must submit the required documents by email to within five (5) days of application submission to be considered for this employment opportunity. Failure to submit the required documentation will result in disqualification from the recruitment process.
Lateral Applicant Requirements/Selection Process:- Lateral applicants are currently employed as an Emergency Dispatcher with a minimum of one (1) year of experience possess aDispatcher POST Certificateand meet the position requirements at the time of application submission.
- Lateral applicants are not required to submit valid typing speed documentation or participate in the written or online examination.
- Lateral applicants are required to submit a complete employment application supplemental questionnaire and a copy of a Dispatcher POST Certificate and receive a passing score on an initial selection screening which will include a pass/fail oral examination. Applicants who pass the initial screening and receive a passing score on the oral examination that will be weighted 100% may be placed on an eligibility list for a period of up to one (1) year. Department interviews for the position will be administered in the City of Clovis. As determined by the City and at the Citys expense successful candidates shall be required to complete and pass a Personal History Questionnaire an extensive background investigation a polygraph or voice stress examination a psychological examination a medical examination and a drug/alcohol screen.Possession of a valid California Drivers License and a good driving record will be required prior to hire. Proof of citizenship or eligibility to work in the U.S. will be required at the time of hire.
The examination may consist of questions relative to knowledge of operating policies procedures and functions of the police department relevant to the position; laws codes and regulations pertinent to public safety services; procedures principles and techniques of communication center operations dispatching public safety and emergency communications call taking telecommunications support and customer courtesy; proper operation and care of communications center equipment including phones computers radios computer software office equipment and vehicles used in the communications center and in the field; principles practices and techniques of computer aided dispatch systems; general geography of the City of Clovis; public relations methods and techniques; proper English usage grammar spelling and punctuation; techniques of effective communication; and office procedures methods and equipment including computers and applicable software applications such as word processing spreadsheets and databases. The examination may also contain questions regarding the ability to learn policies procedures and functions of the police department relevant to the position; read and understand the Federal Communications Commission (FCC) broadcasting procedures and rules regarding law enforcement radio transmissions and department procedures rules and regulations regarding dispatching and general public safety; learn and operate communications center equipment to include computers CLETS terminals phones radio and computer software; analyze situations quickly and use sound judgment initiative creativity and planning in dispatching personnel and equipment; think clearly and act calmly in emergency situations; read analyze and interpret written materials maps laws codes rules and regulations; evaluate situations and respond appropriately; take and transmit clear and complete directions and information; use patience courtesy and tact to recognize and discern various emotional states during all communications; relate effectively to people of a variety of cultures languages disabling conditions and socioeconomic situations; deal tactfully and courteously with the public and other staff; control phone conversations to elicit information; accomplish multiple tasks simultaneously and organize workload with frequent interruptions and distractions in a high stress environment; type and enter data at a speed necessary for successful job performance; receive retain and use large quantities of information; anticipate officer needs; type from auditory sources; maintain confidential information in accordance with legal standards; maintain up to date logs records and files; operate a computeraided dispatch (CAD) system with sufficient speed and accuracy; operate office equipment including computers and supporting word processing spreadsheet and database applications; work in a teambased environment and achieve common goals; operate the City of Clovis camera system and provide pertinent updates to field units; distinguish and comprehend simultaneous communications from several sources; communicate clearly and concisely both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work; and operate a vehicle observing legal and defensive driving practices.
This job flyer does not constitute a contract and its
terms and conditions can change without notice.THE CITY OF CLOVIS IS AN EQUAL OPPORTUNITY EMPLOYER
Employment Type
Full-Time
