Senior Manager, Pro Capabilities
Senior Manager, Pro Capabilities
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
With a career at The Home Depot you can be yourself and also be part of something bigger.
Position Purpose:
The Sr. Manager Pro Capabilities will serve as a key role supporting the Home Depot Pro strategic growth initiatives. The Sr. Manager Pro Capabilities will have responsibility for ownership of a subset or multiple subsets of an initiative leading a team or working with crossfunctional teams responsible for developing testing executing and driving strategic initiatives that bring value to Home Depot Pro Customer. The Sr. Manager role will identify analyze and deliver compelling customer insights that drive clear business actions and outcomes. They will champion a bestinclass Pro customer experience across all channels and platforms. The role will partner with multiple crossfunctional departments to ensure seamless alignment on initiatives. Strong leadership skills communication and analytical ability is critical to the role. This role will work in a crossfunctional environment leading respective workstreams to meet business priorities.
Key Responsibilities:
- 20% Business Acumen / Data Analysis Responsible for ownership of individual or team work through Identifying researching and measuring ongoing effectiveness of programs against metric targets; Develop and execute ongoing enhancement/optimization strategy based on measured performance and customer feedback; Trouble shoot and problem solve for ongoing operational needs as they arise
- 20% Develop Recommendations Prioritizes team issues and brainstorm/develop solutions and recommendations by leading or working within a diverse crossfunctional team (store leaders and associates merchants internal and external teams vendors etc.)
- 40% Leadership Responsible for the assessment and selection of talent builds effective teams develops others through coaching feedback and guidance aligns goals and creates a positive culture through driving engagement
- 20% Project Management Responsible for leading teams to drive the creation and implementation of new initiatives using diverse problemsolving methodologies; May work on medium to large initiativespecific projects within workstreams; Effectively communicates projects and recommendations through accurate documents and presentations; Has the ability to present and deliver to a wide variety of stakeholder including executive leaders and sponsors
Direct Manager/Direct Reports:
- This position typically reports to Director or Sr. Director
- This position has 25 Direct Reports
Travel Requirements:
- Typically requires overnight travel 5% to 20% of the time.
Physical Requirements:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- Working knowledge of Microsoft Office Suite
- Working knowledge of Tableau
- Working knowledge of presentation software (e.g. Microsoft PowerPoint)
- Proficient with data mining software (e.g. IBM Cognos Business Intelligence Hadoop)
- Demonstrated ability to collaborate and work effectively with crossfunctional teams
- Ability to develop and apply advanced mathematical/statistical techniques
- Ability to draw accurate conclusions from financial documentation
- Demonstrated project management skills
- Ability to convey complex or technical ideas and processes in easytounderstand terms to diverse audiences
- Ability to negotiate handle complaints settle disputes and resolve grievances with both internal and external customers
- Excellent written and verbal communication skills
- Consulting and/or retail experience
- 5 years of previous leadership experience
Minimum Education:
- The knowledge skills and abilities typically acquired through the completion of a bachelors degree program or equivalent degree in a field of study related to the job.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 6
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- Decision Quality
- Collaborates
- Drives Engagement
- Ensures Accountability
- Plans and Aligns
- Communicates Effectively
- Customer Focus
- Develops Talent
- Drives Results
- Manages Conflict
Required Experience:
Senior Manager
Employment Type
Full-Time
