Commercial Support Representative
Commercial Support Representative
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Job Description
As a Commercial Support Representative you will play a vital role in managing daytoday relationships with our esteemed customers. Your main responsibilities will include processing and managing paint quotations and specifications providing outstanding product and technical advice and submitting both commercial and technical documents flawlessly. Additionally you will support the implementation of customerfacing digital tools such as CPQ and ECommerce within the local organization. This is an exciting opportunity to work with a worldclass team and contribute to the success of Hempels ambitious goals!
Key responsibilities:
Prepare and send technical and commercial quotations to customers using the companys provided tools (CPQ).
Assist in studying customer tender documents and prepare submission documents in alignment with the sales team.
Serve as the local superuser for Hempels digital specification and quotation tool (CPQ).
Act as a local ambassador for ECommerce supporting customers through the onboarding process.
Support project management by coordinating required stock levels documentation and regular project status reviews with relevant collaborators.
Provide daily coordination and support for defined key distributors.
Offer technical and productrelated support to customers via phone and email.
Update and send commercial and technical documents to customers including price lists certificates test reports for paint systems guarantees customer contracts and longterm declarations.
Assist with proofreading diverse technical marketing materials.
Fill out and submit technical complaint forms and support the investigation process.
Build FSM orders in CRM based on sales team instructions.
Request products outside the assortment per sales instructions.
Enter HEET tickets into CRM for selected customers upon sales request.
Perform crosscountry processing of any key tasks if required.
Complete any general tasks and activities related to the above functions as per business requirements.
Required education experience and jobrelated skills
Experience: 25 years of experience in a customercentric role
Basic knowledge in paint technology application and the coating industry business preferred
Wellrounded Excel skills including Microsoft Office package and ERP system
Email and call etiquette
Excellent English written and spoken
Outstanding written and verbal communication skills in English to successfully implement customer and team interactions
More about Hempel
At Hempel we are working together to shape a brighter future with sustainable coating solutions. We believe this is only possible with dedicated employees with diverse perspectives and backgrounds. Hempel is committed to creating an inclusive work environment and culture that embraces the diversity of our employees and the customers we serve providing equal opportunity for all.
Application due
Seniority Level
Job Functions
Industry
Chemicals
At Hempel youre welcomed to a global community of 7000 colleagues around the world. A workplace built on shared trust mutual respect and support for each other.
Were on a mission to double our impact. To succeed we need bright minds and team is why from day one your input ideas and initiative are not only welcomed but expected. In returnyou will enjoy great opportunities for development in a growing global company and be part of the solution by contributing to our global impact.
At Hempel we are committed to everyone feeling safe valued and treated equally in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents we can achieve great things together.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
