Library Experience Co-ordinator

The fulltime starting salary is normally 34226 per annum with progression available in post to 37203 per annum. (From 1 August 2025 the University will transition to a new pay structure. This role will be Grade E with the salary range of. The post holder will migrate to the appropriate salary point at that time).

Grade: SO1

Full time permanent role.

Library and Learning Resources are looking to appoint one full time Library Experience Coordinatorto join our Library Experience team.

The Library Experience team serves as the first point of contact for all libraryrelated enquiries playing a crucial role in student and staff support. The team provides assistance across a range of topics from subjectspecific help to resource discovery and referencing while also ensuring that the librarys study spaces are wellmaintained and accessible. They operate across multiple campuses and offer both inperson support and the Universitys only 24/7 online chat service ensuring that users have access to help whenever they need it. Their role in maintaining the physical environment answering enquiries supporting resource discovery and signposting users to further help makes them a vital part of the Library and Learning Resources strategy.

The Library Experience Coordinator role plays a key part in shaping the student and staff experience leading frontline services across our library sites and ensuring the effective daytoday delivery of both inperson and online support. Working with other Library Experience Coordinators youll manage and support a team of Library Experience Advisors and Attendants contribute to service development and maintain an engaging and accessible library environment.

Key responsibilities include:

• Managing and supporting Library Experience Advisors and Attendants including performance reviews.
• Leading the delivery of frontline support and enquiry services on campus and remotely.
• Maintaining welcoming and effective library spaces and learning environments in collaboration with university stakeholders.
• Responding to escalated queries and ensuring consistent highquality customer service.
• Contributing to service development process improvement and policy implementation.
• Producing reports statistics and performance data to inform service planning.

Library Experience Coordinators generally work between the core hours of 9am6pm MondayFriday. This post is based at our City Centre Campus but flexibility to work at other library sites is expected. Some hybrid working is possible.

At Birmingham City University we are proud to be an equal opportunities employer. All staff are expected to understand and enact the Universitys commitment to ensuring equality diversity and inclusion in our employment practice and in all that we do. This commitment is enshrined in our Core Values and is detailed in our Equality Diversity and Inclusion in Employment Policy. The University values and celebrates the diversity of our staff and students; we welcome people from the many different backgrounds and life experiences that reflect the students and the citizens we are committed to equality of opportunity for all staff and actively encourage unique contributions in particular from underrepresented groups in respect of age disability sex gender or gender identity ethnicity race religion or belief sexual orientation or transgender status.

About Library and Learning Resources

Library & Learning Resources (L&LR) is committed to creating a safe welcoming and inclusive environment with the goal of inspiring student success enhancing staff productivity and promoting wellbeing. Recognised with the Customer Service Excellence Award the library service offers a vast array of resources including millions of learning materials and over 800 study spaces across four library locations. Its services and resources are carefully aligned with Birmingham City Universitys academic and business objectives to effectively support the university community.

Library & Learning Resources strategy Birmingham City University ()

For further information please contact Grace Troth Library Experience Librarian ().

Please click the below link to download the Job Description:

Job Description

The appointed candidate will normally be employed through our subsidiary company BCU Support Services Limited a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to enter the LGPS scheme will be able to do so and will be employed by Birmingham City University directly.