Manager - Client Services
Manager - Client Services
Posted on :
23-05-2025
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1 Vacancy
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Job Description
About Us
Infosys is a global leader in nextgeneration digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AIpowered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our alwayson learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Short Description:
IShort Description:
Infosys is seeking a Manager of Client Services (MCS) to lead and grow a substantial IT services business within the Mining sector in PerthWA
The ManagerClient Services is responsible for managing existing clients and acquiring new clients in the region. The MCS works together with their manager (Senior MCS/Group MCS) to build sector plans and is responsible for client management and all client interfaces within the assigned account / prospect scope.
Roles and Responsibilities:
Develop and present proactive proposals to the clients/prospects in line with sector strategy
Engage the relevant internal Infosys teams and service lines team to developing solutions
Handle risks and issues related to the accounts including delivery oversight ensuring there is strong governance in place
Set and manage client expectations ensuring strong client satisfaction
Skills /Competencies:
Essential:
Tertiary Qualification in IT / Computer Science / related discipline.
Preferred:
Strong sales/relationship management/account management experience
Track record of interacting and building relationships with Headoff Executive and CXO level client contacts
Significant business development and project management experience
Significant experience in IT Services experience including strong Global Delivery Model experience
Ability to position industry insights as they pertain to client needs & requirements
Deeply understand their clients business challenges and provide thought leadership in addressing these issues
Experience in Technology Consulting for mining sector
Handson experience with proposal creation and leading proposal presentations
Strong leadership interpersonal communication and presentation skills
Wide variety of IT and business consulting engagement experience
Commercially savvy/understands contracts MSAs Multiple pricing models
Strong Negotiation skills
Additional Skills:
Excellent customer interfacing skills.
Excellent written and verbal communication skills.
Strong attention to detail and outstanding analytical and Problemsolving skills.
Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys we recognize that everyone has individual requirements. If you are a person with disability illness or injury and require adjustments to the recruitment and selection process please contact our Recruitment team for adjustment either via the following email or call. Alternatively you can include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process Infosys does not accept any unsolicited resumes from thirdparty vendors. In the absence of a signed agreement any submission will be deemed as nonbinding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Infosys is a global leader in nextgeneration digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AIpowered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our alwayson learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Short Description:
IShort Description:
Infosys is seeking a Manager of Client Services (MCS) to lead and grow a substantial IT services business within the Mining sector in PerthWA
The ManagerClient Services is responsible for managing existing clients and acquiring new clients in the region. The MCS works together with their manager (Senior MCS/Group MCS) to build sector plans and is responsible for client management and all client interfaces within the assigned account / prospect scope.
Roles and Responsibilities:
Develop and present proactive proposals to the clients/prospects in line with sector strategy
Engage the relevant internal Infosys teams and service lines team to developing solutions
Handle risks and issues related to the accounts including delivery oversight ensuring there is strong governance in place
Set and manage client expectations ensuring strong client satisfaction
Skills /Competencies:
Essential:
Tertiary Qualification in IT / Computer Science / related discipline.
Preferred:
Strong sales/relationship management/account management experience
Track record of interacting and building relationships with Headoff Executive and CXO level client contacts
Significant business development and project management experience
Significant experience in IT Services experience including strong Global Delivery Model experience
Ability to position industry insights as they pertain to client needs & requirements
Deeply understand their clients business challenges and provide thought leadership in addressing these issues
Experience in Technology Consulting for mining sector
Handson experience with proposal creation and leading proposal presentations
Strong leadership interpersonal communication and presentation skills
Wide variety of IT and business consulting engagement experience
Commercially savvy/understands contracts MSAs Multiple pricing models
Strong Negotiation skills
Additional Skills:
Excellent customer interfacing skills.
Excellent written and verbal communication skills.
Strong attention to detail and outstanding analytical and Problemsolving skills.
At Infosys we recognize that everyone has individual requirements. If you are a person with disability illness or injury and require adjustments to the recruitment and selection process please contact our Recruitment team for adjustment either via the following email or call. Alternatively you can include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process Infosys does not accept any unsolicited resumes from thirdparty vendors. In the absence of a signed agreement any submission will be deemed as nonbinding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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