Service Delivery Specialist

Company:

Boeing Jeppesen is seeking a Service Delivery Specialist reporting to the Manager of Crew Support working out of the Englewood CO office.

Service Delivery Specialist will work within the global IT Service Management team which consists of service managers system experts and service account managers operating from multiple locations including Gothenburg Montreal and Singapore.

As the Service Delivery Manager you will collaborate closely with Customer Success Managers and technical support teams to ensure our customers get fully value of the software and support their daily operations for our Crew and Network Operation Software (namely Jeppesen Crew Pairing Crew Rostering Ops Control and Crew Tracking). Your role will encompass a comprehensive understanding of Planning and Operations offerings coordinating service deliveries for the Planning and Operations portfolio.

Position responsibilities:

• Serve as a first level escalation point for customers operational support.

• Coordinate service deliveries for the Planning and Operations system support activities. The service delivery activities include but not limited to bug fixes inquiries service requests system monitoring system migration and change requests.

• Host regular meetings and provide reports to customer and internal stakeholders on the current overall customer status metrics issue resolution customer escalations risk management and internal coordination.

• Identify Risk Issues and Opportunities and drive actions to mitigate risks resolve issues and capture opportunities.

• Lead the preparation of technical and operational impact analysis for the assigned customers.

• Interact with many parts of the organization to understand complex situations and provide answers to the customers.

• Work closely with Customer Success Manager to provide inputs to and help execute the system adoption plans.

• Act as voice of customers to provide feedback to internal stakeholders which includes but not limited to Product Development Implementation Support and Portfolio Management.

This position must meet export control compliance requirements. To meet export control compliance requirements a U.S. Person as defined by 22 C.F.R. 120.15 is required. U.S. Person includes U.S. Citizen lawful permanent resident refugee or asylee.

Basic Qualifications (Required Skills/Experience):

• 5 years of experience in information technology or software technical support.

• 3 years of experience in direct customerfacing role.

• 3 years of experience in IT software project/program management system design development support integration or consulting.

• Excellent verbal and written communications skills in English.

• Individuals must not pose a risk for safeguarding controlled goods.

Preferred Qualifications (Education/Experience):

• Experience within airline operations or aerospace industry.

• Bachelors degree or higher.

• Experience working with cross functional teams in global organization(s).

• Familiar with airlines Crew & Ops portfolio and products.

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications as well as market and business considerations.

Summary Pay Range: $87550.00$118450.00

Language Requirements:

Education:

Relocation:

Export Control Requirement:

Safety Sensitive:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

Shift:

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