Location Services Specialist (Front Desk Receptionist)

We are the leading provider of professional services to the middle market globally our purpose is to instill confidence in a world of change empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled culture and talent experience and our ability to be compelling to our clients. Youll find an environment that inspires and empowers you to thrive both personally and professionally. Theres no one like you and thats why theres nowhere like RSM.

This position under minimal to no direction executes office operations activities and provides hands on daytoday support to ensure the location is running efficiently. Responsible for heavy interaction with building management vendors internal clients external clients and other Enterprise Support Services personnel. Responsible in tandem with the Location Services Manager or Supervisor to ensure the location is safe wellmaintained and clean.

This position is responsible to support the Location Services Manager or Supervisor to coach Location Services staff as well as provide expertise to avoid building system failures. May act in the Location Services Managers or Supervisors absence when required. This position is responsible for assisting with the daily operations of the office including answering a multiline telephone system for single location or multiple locations directing callers to the appropriate individual greeting visitors and altering appropriate party or visitor arrival. May also provide administrative assistance performing and working on intermediate to advanced administrative documents (Word Excel and PowerPoint).

This position will actively contribute to the firm culture through participation in internal and client facing activities that enhance the RSM experience.

Responsibilities:

• Plans with Location Services Manager or Supervisor then executes under minimal to no direction the completion of Location Services projects such as moves repairs cleaning conference room preparation meeting and event coordination and ensuring pantries are adequately supplied. Will also perform daily walk throughs of the location and follow up on maintenance issues raised by the Location Services Manager or Supervisor or others within the location. Will coordinate with vendors and building management on life/safety and repair items. Will escalate and provide status to the Location Services Supervisor or Manager when necessary.

• Looks to streamline and improve inefficient processes in order to successfully manage ordering and maintaining inventory. Purchases and maintains inventory of facilities/janitorial supplies and equipment by monitoring inventory and reordering materials before depletion. Determines if supplies should be purchased directly from an approved vendor or put out to bid. Maintains vendor relationships processes payments and meets with Location Services Supervisor or Manager to track and analyze total spend as it relates to the budget. When performing daily walk throughs take note of possible issues and investigate cost efficient ways to upgrade or replace failed/failing building systems (water lines/electric lines/lighting/HVAC). Determine trends from frequent requests and advise Location Services Supervisor or Manager of necessary projects which would be cost beneficial to the Firm.

• Provides routine direction and support as necessary in one or more of the following areas:

• Mail services including distribution of mail UPS FedEx and other packages coordination of courier services researching and resolving any issues with packages that are improperly addressed or packaged and assisting employees with mailing needs

• Assisting employees with large photocopy scanning and binding jobs ensuring timely completion of submitted jobs

• Locating and checking out client files maintenance of client records and documents ordering files from offsite storage facility and record retention.

• Maintaining and ordering office supplies

• Maintaining Location Services budget

• Visitor management and reception activities ensuring quality customer service

• Meeting and event coordination to include catering request and receiving orders conference room coordination and audiovisual equipment support

• Manage the building card access systems promptly ensuring exiting employees are termed in the systems and new cards are issued to both new employees and those who lost their IDs. Collect fees for replacement cards as appropriate. In charge of ensuring our main entry doors remain secure and working directly with card access vendor and IT when issues arise.

• Responsible for new hire/move/termination data sheet for the office. Ensure new hire/promotion seating is available presentable and the desk drawers and locks work. Ensure terming employees personal effects are packed up and if necessary shipped out. Ensure terming employee checklist is completed and files are relegated back to appropriate secure location.

• Other duties as assigned

Qualifications:

EDUCATION

• High school diploma

TECHNICAL/SOFT SKILLS (Required)

• Ability to communicate both verbally and in writing with diverse audiences

• Advanced Microsoft Office skills

• Strong grammar and proofreading knowledge and experience

• Ability to prepare chats graphics and tables etc.

• Ability to manage multiple tasks and projects

• Basic to intermediate knowledge of lighting HVAC and plumbing

SPECIAL REQUIREMENTS SPECIFIC TO JOB

• Able to lift up to 40 lbs.

• Able to stand on your feet for extended periods of time

• Must be punctual and able to adapt to changing schedules

• Able to convey instructions clearly and concisely and be responsive to staff or vendors when they inquire

• Effective organization and time management skills

• Maintain professionalism in demeanor conversation and dress

• Strong attention to detail

EXPERIENCE

• 3 to 5 years experience in a related field or area

• Demonstrated experience managing multiple projects

LEADERSHIP SKILLS (Required)

• Ability to respond positively to changing circumstances seek and implement change to drive business improvement and serve as a model of the change

• Work collaboratively with Location Services Supervisors/Managers to provide support across the enterprise particularly during peak times

• Work collaboratively with Location Service Manager to provide support during the business planning process

PREFERRED REQUIREMENTS

• Excellent follow up

• Prior experience in a professional office environment

• *This position is considered hybrid and requires an individual to be inoffice 5 days per week*

At RSM we offer a competitive benefits and compensation package for all our offer flexibility in your schedule empowering you to balance lifes demands while also maintaining your ability to serve more about our total rewards at applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past current or prospective service in the US uniformed service; US Military/Veteran status; predisposing genetic characteristics or any other characteristic protected under applicable federal state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/ is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application interview or otherwise participate in the recruiting process please call us ator send us an email at .

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F1 visa holders). If you are a recent U.S. college / university graduate possessing 12 years of progressive and relevant work experience in a same or similar role to the one for which you are applying excluding internships you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law including but not limited to the California Fair Chance Act the Los Angeles Fair Chance Initiative for Hiring Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the San Francisco Fair Chance Ordinance. For additional information regarding RSMs background check process including information about job duties that necessitate the use of one or more types of background checks click here.

At RSM an employees pay at any point in their career is intended to reflect their experiences performance and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including but not limited to education skills work experience certifications location etc. As such pay for the successful candidate(s) could fall anywhere within the stated range.