Whatever Whenever Agent
Whatever Whenever Agent
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Job Description
W Rome is casting for a Guest Services Agent in W Hotels a Whatever/Whenever Agent!
Reporting to the Guest Relations Manager and coordinated by the W/W Supervisor the Whatever/Whenever Agents are responsible for ensuring an authentic W experience to each and every guest by following our service promise Whatever you want whenever you want.
We are on the hunt of extraordinary passionate hospitality Talents who will be ready to join us as soon as possible.
About us
W Rome redefines the luxury hotel scene of the Eternal City through its informal yet impeccable Whatever/Whenever service and trademark high energy. It is the perfect match for the duality of the Italian between reverence for tradition and defiance of expectations a magnetic social hub shedding light on the future of the Eternal City.
The impact youll make
First impressions are everything. And youll set the tone for every guests stay. With a genuinely warm welcome youll be ready with answers to any questions and happy to offer information about hotel services facilities and the local area. Anything to help make their visit that bit more special. And creating the smoothest checkout experience youll make sure they leave us happy too.
What we offer
- Join the dream team of the first W Hotel in Italy
- Professional career progression at international level in Marriott International
- Learning and development opportunities online on the job and in class
- Discounts on hotel rooms gift shop items food and beverage
- Disruptive management & motivated and engaging Talents
- Charity events Wellbeing activities through the TakeCare program
- Canteen service and uniform
What youll do
- Handle all internal and external phone calls guest and Talent calls alike log all calls in Empower/GXP and act as a dispatch to facilitate guest requests including wake up calls in room dining housekeeping and maintenance
- Contact guests prior to arrival to assist with booking itineraries restaurants promotions and room packages
- Execute availability check reservations room moves profile information special requests and Marriott Bonvoy information
- Maintain accuracy of guest profiles in GXP
- Assign appropriate amenities to guests prior to arrival and deliver such amenities on arrival day.
- Be creative in personalizing rooms decorations according to special occasion.
- Communicate VIP arrivals to designated personnel for escort and delivery of amenities
- Respond to guest requests for special arrangements or services (e.g. transportation reservations dry cleaning) by making arrangements or identifying appropriate providers.
- Gather summarize and provide local area knowledge to inform guests about the property and the surrounding area amenities including special events and local activities.
- Serve welcome beverages if needed and provide escort to guest room or another desired area of the hotel after their checkin at the Front Desk.
- Act as a liaison to coordinate the efforts of Housekeeping Engineering Front Office and Laundry.
- At occasions may assists in processing guest checkins checkouts room assignments and room change/late checkout requests. Coordinate with Housekeeping to track room status and guest concerns.
What were looking for
- Great storytelling skills in Englishand at least intermediate Italian (both writing and speaking)
- Previous Front Office experience of at least one year
- Guest relations work experience and PMS GXP knowledge are required
- Creativity presentation skills positive demeanor
- A warm peopleoriented demeanor and a teamfirst attitude
- Positive outlook and outgoing personality
- Flexibility problemsolving skills and multitasking ability
- Stress tolerance integrity and dependability
- The ability to stand sit or walk for extended periods of time across a work shift
Explore our very big world
As a worldclass leader in the travel industry theres no better place than Marriott International to make your mark. Joining us youll get to entertain and meet people from all over the world as you build your experience. Youll find a place where your personality and ideas are appreciated just as much as the work you do. And youll grow through opportunities to explore the business opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others we welcome you to join our global family.
Youre welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to know youre important to us and that youll make an impact in your role and for that youll be appreciated and valued.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
