Emergency Report Centre Operator

COVID 19 OnCampus Requirements

Prior to May 1 2022 the University required all students faculty staff and visitors (including contractors) to declare their COVID19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in inperson University activities. These requirements were suspended effective May 1 2022 but the University may reinstate them at any point.

About Queens University

Queens University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research faculty administration engineering & construction athletics & recreation power generation corporate shared services and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women racialized/visible minorities Indigenous/Aboriginal peoples persons with a disability persons who identify in the LGBTQ community and others who reflect the diversity of Canadian society.

Come work with us!

Job Summary

Successful applicants will be required to produce a clean CPIC (Canadian Police Information Check) or possess a current Ontario Security Guard license.

Overview:
The Mission of the ERC is to provide the Queens University community a central point of communication and dispatch for Campus Security and Emergency Services and other emergency services both internal and external to Queens University.

ERCs operational priorities include:
Monitoring and responding to the Queens emergency communication systems (radio telephone blue light emergency & assistance phones)
Monitoring and responding to Queens fire intrusion and mechanical alarms
Dispatching Campus Security and Emergency Services staff and other Queens emergency services
dispatching municipal emergency services

Job Description

The Emergency Report Centre Operator responds to all types of calls to the ERC including alarms reports by security staff and incoming phone calls from the Queens community and general public. The ERC Operator is responsible for the initial gathering of all the necessary information notifying the security supervisor initiating the appropriate response or contacting the appropriate services by cross referencing procedure manuals and initiating the security report process on computer. The ERC Operator works closely under the supervision of the Security Supervisors to ensure an effective response and correct documentation of incidents.

The parttime Emergency Report Centre Operator position is to cover fulltime vacation time (mainly but not exclusively during the spring/summer period) emergency callins resulting from illness or scheduled time to assist a fulltime ERC operator during high volume call periods during the academic year. The nominal shift times are: 07:0019:00 and 19:0007:00 with mostly variable hours during doubleup periods (typically 8hour shifts days and evenings). The shift rotation also includes working a mix of days evenings midnights weekends statutory holidays and the universitys reduced operation holiday period in December/January. The current hourly rate is $23.43 plus 4% vacation pay.

Applications will be for the summer months and fall/winter terms of employment ending May 1st 2026 with subsequent terms of employment available. Successful applicants must be available for a training period starting on or about June 1st (dates and times will be determined with successful applicants but there will be some weekday periods required) and would then be available to pickup shifts from the regular shift rotation for the remainder of the term.

Qualifications:
The successful candidate will possess the following qualities: ability to maintain composure during emergency situations ability to multitask strong leadership skills excellent communications skills and an understanding of the organisation and administration of Queens Universityincluding its physical layout. The successful candidate will have excellent computer skills including a working knowledge of Windows Microsoft Office and a familiarity with database input and management are considered assets.

Queens University has an employment equity program welcomes diversity in the workplace and encourages applications from all qualified candidates including women Indigenous peoples persons with disabilities and persons of ethnic diversity.

If you have any questions please feel free to contact Joel Keenleyside at(X75202) or email me at .

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queens is committed to employment equity and diversity in the workplace and welcomes applications from women visible minorities Aboriginal Peoples persons with disabilities and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements priority will be given to Canadian citizens and permanent residents.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at .