Service Manager
Service Manager
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Job Description
Country:
AustraliaLocation:
LOC7028:8 Clunies Ross CourtEight Mile PlainsBrisbaneQueenslandAustraliaBuild a career with confidence!
Carrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning weve led in inventing new technologies and entirely new industries. Today we continue to lead because we have a worldclass diverse workforce that puts the customer at the center of everything we do.
The role
TheService Managerplays a pivotal leadership role driving excellence across every facet of the service delivery journey. From overseeing contract execution and renewals to managing accounts receivable and optimising team performance this role is all about making things happen. Youll lead a skilled team of service technicians and subcontractors ensuring resources are used efficiently financial targets are met and every customer interaction is a standout experience. With a strong focus on EH&S and operational success the Service Manager is the key to delivering seamless highquality service all while building lasting relationships and leaving a positive mark on every client touchpoint.
Key responsibilities:
We are looking for a solution orientated Service Manager with the ability to provide an excellent experience to internal client and our clients in the field. Therefore you will;
Lead manage and mentor a team of service technicians apprentices and subcontractors.
Promote a positive work environment that encourages teamwork accountability and continuous learning.
Recruit interview hire and train technicians to meet workload demands and fulfil customer requirements.
Organising and delivery of relevant internal and external role meetings. E.g. Tool box and client meetings
Collaborate with Service Planners Service Administrators and other functional team members on a frequent basis to ensure the delivery of service maintenance works and business requirements
Oversee and manage the entire service delivery process from initial service requests to contract renewals.
Manage the procurement of parts materials and tools necessary for maintenance repairs and emergency service calls.
Backlog (WIP) management including forecasting monitoring and reporting the financial performance of service agreements service repairs and quoted works.
Review work orders invoices and resource expenditures for accuracy and efficiency in managing accounts receivable.
Address customer complaints and conduct satisfaction investigations to develop improvement plans.
Identify potential opportunities through the existing client base to generate new leads for the sales support team.
Provide technical expertise and support during the sales process.
Monitor and achieve key performance indicators (KPIs) such as productivity revenue contract margins and PM completion.
Requirements:
Possess indepth technical knowledge and qualifications in HVAC and/or refrigeration disciplines
Demonstrated ability to manage and lead teams fostering a collaborative and positive work environment to achieve common goals.
Exhibit a proactive and resourceful approach to problemsolving showing the ability to take initiative and find innovative solutions.
Goaldriven with a keen eye for detail ensuring highquality service delivery and achieving desired outcomes.
Able to communicate clearly and concisely with team members customers and stakeholders fostering positive relationships and effective collaboration.
Possess strong organisational abilities enabling efficient management of tasks resources and time.
Familiarity with service processes and experience using Enterprise Resource Planning (ERP) software to streamline operations and enhance efficiency.
A team player with a can do attitude who is agile embraces change and leads by example
Ability to analyse data and information effectively enabling informed decisionmaking and continuous process improvement.
Experience in managing accounts or driving business development within the HVAC service industry showcasing the ability to build and maintain strong customer relationships.
Benefits:
Attractive salary package Full time opportunity
Excellent job stability Ongoing training and development opportunities
Inclusive work environment Supportive management team
Our commitment to you
Our greatest assets are the expertise creativity and passion of our employees. We strive to provide a great place to work that attracts develops and retains the best talent promotes employee engagement fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong with diversity and inclusion as the engine to growth and innovation. We develop and deploy bestinclass programs and practices providing enriching career opportunities listening to employee feedback and always challenging ourselves to do better. This isThe Carrier Way.
Join us and make a difference.
Apply Now!
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class.
Job Applicants Privacy Notice:
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Required Experience:
Manager
Employment Type
Full-Time
