Service Operations Incident Manager
Service Operations Incident Manager
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Job Description
Location:
Bengaluru Karnataka IndiaJob ID:
R0101330Date Posted:
Company Name:
HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITEDProfession (Job Category):
IT Telecom & InternetJob Schedule:
Full timeRemote:
NoJob Description:
The opportunity:
We are looking for an experienced Service Operations Incident Manager to lead the end-to-end lifecycle of incidents from detection and logging to resolution and closure ensuring adherence to agreed SLA.
How youll make an impact:
Monitor incident queues escalate issues as necessary and coordinate efforts across support team to ensure swift resolution.
Triage lead and facilitate the major incidents ensuring timely resolution as per the agreed SLA.
Act as the primary point of contact for incident communication and provide timely updates to affected users management and other stakeholders.
Facilitate post incident reviews to identify underlying causes and implement corrective actions to prevent future occurrences.
Continuously evaluate and improve incident management processes tools and workflows.
Ensure incidents are resolved efficiently to restore normal service operations as quickly as possible.
Ensure adherence to organizational policies SLAs and compliance standards.
Responsible to ensure compliance with applicable external and internal regulations procedures and guidelines.
Living Hitachi Energys core values of safety and integrity which means taking responsibility for your own actions while caring for your colleagues and the business.
Your background:
Bachelors or Masters degree preferred.
Minimum 12 years of experience managing ERP AMS portfolio.
Proven experience in Incident Management IT service management (ITSM) or a related role.
Strong understanding of ITIL principles and best practices.
Excellent communication and interpersonal skills.
Ability to work under pressure and handle multiple priorities.
Analytical mindset with problem solving skills.
Experience with incident management tools (e.g. Service Now Power BI).
Good experience of SAP/ERP processes.
Proficiency in both spoken & written English language is required.
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Required Experience:
Manager
Employment Type
Full-Time
