Implementation Specialist Support
Implementation Specialist Support
Posted on :
23-05-2025
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1 Vacancy
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Job Description
Job Title: Implementation Specialist Support
Location: Mason OH (Hybrid In-office Tuesday Wednesday and Thursday)
Duration: Through 12/31/2025
Job Summary:
EyeMed is seeking a detail-oriented and highly organized Implementation Specialist Support to join our team. This role plays a critical part in managing small to mid-market (SMB) client implementations with a focus on clients requiring simple to moderate plan setups. The ideal candidate will demonstrate strong project management written communication and cross-functional collaboration skills to ensure a smooth onboarding experience for our clients.
This position is best suited for a recent college graduate or early-career professional looking to transition into a more specialized project-driven role beyond traditional support functions.
Key Responsibilities:
Lead and coordinate SMB client implementations from kickoff through completion ensuring key milestones are met on time.
Serve as the primary point of contact for clients and brokers during the implementation process.
Act as a liaison between clients and internal departments (Sales Operations etc.) to gather requirements and ensure accurate system setup.
Track project status and report progress issues and risks to the Implementation Manager.
Conduct virtual meetings with clients and internal teams to review implementation steps and resolve outstanding needs.
Document client requirements clearly and manage updates within project tracking tools (e.g. SAP Smartsheet).
Ensure all EyeMed standards and compliance procedures are followed throughout the implementation lifecycle.
Complete seamless transitions to account service teams upon implementation completion.
Collaborate with cross-functional teams to continuously improve the client onboarding process.
Basic Qualifications:
Bachelors degree or equivalent work experience.
2 years of experience in client operations customer support or client implementations.
Exceptional written and verbal communication skills.
Ability to manage multiple projects in a high-volume fast-paced environment.
Proficiency in Microsoft Office (especially Excel Word Outlook).
Experience with SAP or other CRM/project tracking platforms preferred.
Strong organizational and problem-solving skills with a keen attention to detail.
Employment Type
Full Time
Key Skills
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