Customer Success Associate
Customer Success Associate
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Job Description
We are seeking a dedicated and experienced Customer Success Associate to join our dynamic team. The ideal candidate will have 4 5 years of relevant experience in customer success client services or account management with a strong ability to build and maintain longterm client relationships. This role requires working during night shifts to support our international clients ensuring seamless service delivery and exceptional customer satisfaction.
Key Responsibilities:
Serve as the primary point of contact for assigned clients ensuring timely and professional communication.
Understand client needs and business objectives to ensure product adoption and satisfaction.
Handle client queries troubleshoot issues and provide prompt resolutions to enhance the customer experience.
Collaborate with internal departments (Engineering Support and Operations) to address customer feedback and improve services.
Track key account metrics (e.g. customer satisfaction scores retention rates product usage).
Proactively identify opportunities for account growth and upselling.
Prepare and present regular reports on customer status feedback and improvement opportunities.
Participate in client onboarding and training sessions to ensure smooth transitions and understanding of services.
Requirements
- Bachelor s degree in Business Marketing Communications or a related field.
- 4 5 years of proven experience in a Customer Success Account Management or similar clientfacing role.
- Excellent verbal and written communication skills in English.
- Strong problemsolving skills and attention to detail.
- Ability to manage multiple clients and prioritize tasks effectively.
- Comfortable working night shifts to accommodate international clients.
- Proficiency in CRM systems (e.g. Salesforce HubSpot) and customer success tools.
Benefits
Competitive salary and night shift allowance
Growth and learning opportunities in a collaborative environment
Exposure to international clients and professional development
Supportive team culture and worklife balance initiatives
Employment Type
Full Time
