Join Our Team as a Dispatch!
We are seeking a professional and reliable agent to serve as the primary point of contact for both emergency and nonemergency calls. In this role youll manage call logs monitor routes facilitate messages support drivers and coordinate field units.
About Us:
Were a prominent player in the logistics industry operating as one of the leading multimilliondollar businesses in the USA. With three leading logistics hubs in San Francisco and servicing Amazon we are at the forefront of innovation and excellence in our field. Our main focus lies in providing exceptional logistics services with a specialization in parcel delivery to residential and commercial locations.
Responsibilities:
- Respond promptly to both emergency and nonemergency calls ensuring accurate documentation of critical information.
- Coordinate with internal departments and field units to address issues and facilitate efficient resolutions.
- Monitor driver rosters track deliveries and maintain communication to optimize routing and performance.
- Prioritize incoming calls based on urgency ensuring timely response and effective resolution.
- Maintain and update detailed call logs and records for future reference and analysis.
Requirements
You ll be a great fit if you have:
Open to fresh graduates (Bachelor s degree in Business Administration Logistics Supply Chain Management is a plus)
Good English communication skills
Intermediate proficiency in Microsoft Excel (e.g. navigating spreadsheets using formulas)
Willingness to work on a graveyard shift schedule
Openness to work onsite at our Eastwood Quezon City office.
Nice to have:
Benefits
Why you ll love working with us:
4 days work week with 3 consecutive days off.
Competitive pay
Join us as a fulltime freelancer take ownership of your work while managing your own taxes and statutory contributions.
Paid training provided.
Opportunities for growth and development.
Opportunity to work in a dynamic and friendly environment.
Strong English communication skills (B2 or C1 preferred) Experience in customer service, operations, back office, or logistics Proficiency in MS Office, especially Excel (Intermediate to Advanced)
Education
Bachelor's