SMB Account Manager
SMB Account Manager
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Job Description
At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team.
We are looking for an SMB Account Manager to join our team in contributing to successful client relationships with clients in selected Hong Kong markets. You will be responsible for making sure that clients renew their contracts and grow with LinkedIns talent and learning products and services. You will focus on a portfolio of client accounts to ensure there is engagement in products through discovery training and ultimately guaranteeing the investment made in LinkedIns solutions best meet the clients needs.
Responsibilities:
Execute account contract renewals that maximize contract value while protecting and enhancing the customer relationship
Own drive and manage the renewal upsell and crosssell process for a high volume of customers
Identify customer requirements uncover roadblocks and demonstrate strong account management capabilities to drive renewal to ontime closure
Provide executive management with complete visibility to renewals and solicit executive involvement as required
Communicate risk clearly and take the lead in developing resolution strategies
Accurately maintain a sales forecast in your territory
Qualifications :
Basic Qualifications:
3 years of experience in sales or account management with a focus on negotiating contracts
2 years of experience managing phone transactions
Business Fluency in Cantonese and English
Preferred Qualifications:
Experience with recruiting/HR software SaaS opportunities
Proficiency in MS Office (Outlook Excel Word and PowerPoint)
Strong understanding of the HR and Talent industry
Solid negotiation skills that allow for valuebased contract negotiations at the senior level
Excellent communication and project time and customer management skills
Demonstrated ability to find manage and close businesses in an evangelistic sales environment
Suggested Skills:
Stakeholder Management
Communication
Prioritization
Additional Information :
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
