Computer Support Technician
Computer Support Technician
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Salary Not Disclosed
1 Vacancy
Job Description
Were looking for a Computer Support Technician to provide computer support for classified systems in a heterogeneous environment to solve a variety of complex technical problems in a timely manner. You will be responsible for installing configuring securing and maintaining systems as well as loading layered products and troubleshooting system problems. This position is in the Information Technology Operations (ITO) Division in the Computing Directorate supporting Strategic Deterrence on the iSRD Field Support team.
This position requires fulltime onsite presence due to the nature of the work.
You will
- Install new computer system hardware and upgrades.
- Install and configure printers and other peripherals.
- Install and configure operating systems computer security and applications software.
- Secure computer systems and monitor to ensure that they are in compliance with Department of Energy (DOE) mandated orders.
- Diagnose and resolve moderately complex system printer and network problems.
- Provide technical assistance to the user community.
- Maintain appropriate technology computer security and safety training.
- Perform other duties as assigned.
Qualifications :
- Ability to secure and maintain a U.S. DOE Xlevel security clearance which requires U.S. citizenship.
- Associates Degree in a computerrelated field or equivalent combination of technical training and experience.
- General working knowledge of desktop and/or server computer hardware and operating systems (viz. Mac OS and/or Windows OS).
- Experience and knowledge of administering troubleshooting maintaining and repairing Apple and/or Windows computer systems.
- Experience with and knowledge of the skills needed for a customer support role to include a focus on listening rapportbuilding good communication skills friendly and approachable nature and courtesy and patience.
- Effective interpersonal and verbal and written communications skills with the ability to interact with customers and team members.
- Experience with and knowledge of Mac and/or Windows computer security protocols to manage user accounts as well as control and monitor access.
Qualifications We Desire
- Professional computer certification (e.g. MCSA MCSE CompTIA A ACSP).
- Experience in securing computer systems writing security plans and monitoring activity to ensure compliance with DOE mandated orders.
- General working knowledge of network hardware software protocols and principles.
Additional Information :
#LIOnsite
Position Information
This is a Career Indefinite position open to Lab employees and external candidates.
Why Lawrence Livermore National Laboratory
- Included in 2025 Best Places to Work by Glassdoor!
- Flexible Benefits Package
- 401(k)
- Relocation Assistance
- Education Reimbursement Program
- Flexible schedules (*depending on project needs)
- Our values visit Clearance
This position requires a Department of Energy (DOE) Qlevel clearance. If you are selected we will initiate a Federal background investigation to determine if you meet eligibility requirements for access to classified information or matter. Also all L or Q cleared employees are subject to random drug testing. Qlevel clearance requires U.S. citizenship.
PreEmployment Drug Test
External applicant(s) selected for this position must pass a postoffer preemployment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.
Wireless and Medical Devices
Per the Department of Energy (DOE) Lawrence Livermore National Laboratory must meet certain restrictions with the use and/or possession of mobile devices in Limited Areas. Depending on your job duties you may be required to work in a Limited Area where you are not permitted to have a personal and/or laboratory mobile device in your possession. This includes but not limited to cell phones tablets fitness devices wireless headphones and other Bluetooth/wireless enabled devices.
If you use a medical device which pairs with a mobile device you must still follow the rules concerning the mobile device in individual sections within Limited Areas. Sensitive Compartmented Information Facilities require separate approval. Hearing aids without wireless capabilities or wireless that has been disabled are allowed in Limited Areas Secure Space and Transit/Buffer Space within buildings.
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To learn more about recruitment scams: Employment Opportunity
We are an equal opportunity employer that is committed to providing all with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race color religion marital status national origin ancestry sex sexual orientation gender identity disability medical condition pregnancy protected veteran status age citizenship or any other characteristic protected by applicable laws.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
