City Operations Specialist (Marketplace & Retention)
City Operations Specialist (Marketplace & Retention)
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1 Vacancy
Job Description
Get to Know the Team
Join a highperforming team that plays a critical role in driving Grabs growth at the city level. We focus on understanding marketplace dynamics optimizing supply and demand and enhancing customer and partner retention. Our team works with regional counterparts to localize strategies and ensure successful execution.
Get to Know the Role
- We are looking for a City Marketplace & Retention Specialist who can regularly provide a comprehensive insight of the city marketplace and shape the growth direction of Grab in the city also acting as the expert of the city to provide advice to regional team on new product launch or strategy and provide support and assistance on strategy execution in the city.
- You will report into the Marketplace & Retention Lead and be based in Kota Bahru working onsite.
The Critical Tasks You Will Perform
- You will perform marketplace performance data analysis of Grab and prepare report & insights of the summary marketplace condition.
- You will monitor onground sentiment via engagement activities & survey and maintain strong relationships with key Driverpartner & Deliverypartner to continuously obtain ground truth.
- You will deliver valuable overall city insights and recommendations for related stakeholders to act upon.
- You will identify issues and opportunities in the city and provide the best strategy or solution to grow the city aligned with goals and objectives and available resources.
- You will coordinate and run campaigns events or projects both independently and in a team
Qualifications :
What Essential Skills You Will Need
- You have 3 years of experience in finance accounting a business or tech company or in strategy or business development.
- You have strong stakeholder management skills youre comfortable meeting new people and can build good relationships with key Driverpartners Deliverypartners and Government officers.
- You have the ability to travel.
Additional Information :
Life at Grab
We care about your wellbeing at Grab here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through LoveallServeall (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
- Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality ethnicity race religion age gender family commitments physical and mental impairments or disabilities and other attributes that make them unique.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
