Broker Maintenance Coordinator
Broker Maintenance Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Administration to support Retail Stores transitioning to new operating models.
- Administration of broker information and maintenance of broker data
- Administration of broker offboarding
- Administration of and assisting Aussie Brokers with store sales.
- Provide reporting and status updates on brokers
- Assist brokers with managing their daily tasks and completion in a timely manner
- Provide ongoing support to brokers throughout their tenure
- Coordinate with Aussie Retail and Mobile Support Teams to ensure a seamless support
- Collect onboarding feedback and draw insights for future improvement of the onboarding offering
- Review and confirm accuracy of broker details
- Manage internal inboxes
- Maintenance Standard Operating Procedures
- Gathering validating and documenting business requirements and reporting them back to team members
- Identifying issues risks and benefits of existing and proposed solutions and outlining business impacts
- Provide assistance to other team members where capacity permits to help balance the load across the team.
- Support internal compliance through regular reporting
- Manage effective feedback mechanisms
- Build and maintain effective feedback mechanisms with brokers franchisees and sales leaders to identify issues improvement opportunities and system development priorities
Risk Management and Compliance
- Ensure adherence and compliance with all company policies risk appetite and legislative requirements including NCCP.
- Ensure appropriate management of customer information in line with regulatory requirements.
- Complete all mandatory training within required time frames and comply with all company policies and procedures.
- Adapt a culture of risk management and compliance.
- Participate in cross training with minimization of key person risk.
Qualifications :
- Previous experience within a customer service role of similar nature.
- Strong verbal and written communication skills.
- Ability to use Microsoft Applications
- Knowledge of operational risk
- Comprehensive experience in the end to end leadership of risk management in complex corporate environments
- Ability to work well under pressure and organize priorities to meet deadlines
Additional Information :
Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise innovative technology and a customerfirst approach our teams work seamlessly to simplify the property journey helping Australians find buy and own property with confidence.
We support our people in a variety of ways but a few of the benefits that our people rave about include:
- A vibrant relaxed yet professional culture.
- We offer a hybrid working arrangement designed to support worklife balance while fostering meaningful connection and collaboration with a requirement to work from our Makati office at least once a month.
- A holistic wellbeing programs offering 24/7 support to enable our team to thrive at home and work.
- Comprehensive HMO coverage for you and one free dependent along with life insurance starting from Day 1.
- Access to 25 days of leave made up of 20 vacation days and 5 sick days.
- Monthly internet subsidy to help you stay productive at home
- Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
- Access to all governmentmandated benefits including SSS PhilHealth and PagIBIG.
Were committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation stronger collaboration and a more engaging workplace.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
