Director, Delivery Mgmt
Director, Delivery Mgmt
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Job Description
The Director Delivery Mgmt India is accountable for the delivery and quality of the Expert Services engagement portfolio in India. In close collaboration and alignment with the Customer Excellence Group leadership the Delivery Manager ensures our Customers Success in India.
This role also leads the Engagement Management team that delivers the defined solution scope to meet the customers desired business outcomes. This requires the DM to build / lead the Engagement Management team and collaborate across business functions customers and partners ensuring proper governance is followed to gain stakeholder support for the project.
- Hires coaches mentors and leads the team of Customer Excellence Group Program / Engagement Managers to achieve the ServiceNow goals and create a culture of high performance.
- Provides strategic thinking building and executing a business plan to meet the India region objectives.
- Has strong business acumen providing an accurate financial forecast and sound business metrics including revenue resourcing utilisation and unscheduled backlog.
- Leads the delivery team throughout large complex engagements engaging at executive and sponsor levels with internal and external Customers and key stakeholders.
- Champions ServiceNows leading practice methodology NowCreate working in collaboration with the customer project team and any involved partner.
- Communicates and acts as the escalation point of contact to facilitate collaboration decision making internal alignment and customer buyin on proposed solutions.
- Drives high customer satisfaction as reflected in Customer Survey scores.
- Collaborates with the Sales Account Team Global Resource Management Customer Excellence Group leadership Partners and Customers to understand the customer and the engagement; including business challenges key stakeholders issues and business value being delivered.
Qualifications :
To be successful in this role you have:
- 15 years progressive experience as part of a professional services organisation; or equivalent education/experience
- 10 years leadership experience in delivery within a professional services organisation; highly desirable in cloud based solutions using agile deployment methodology
- Ability to travel up to 25%
- Creative entrepreneurial spirit with comfort running initiatives and program independently within a startup paced environment
- Success driving complex issues through analysis and resolution
- Experience working collaboratively and crossfunctionally
- Excellent written and verbal communication skills at the Cx level
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
