Senior Associate - Operations
Senior Associate - Operations
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Accurately and efficiently service travel requests via multiple channels (phone email chat etc.) ensuring all corporate travel policies and industry practices are followed
- Deliver extraordinary end to end customer service while maintaining an impeccable professional and enthusiastic demeanor
- Provide consultation and support throughout the booking process including best fares and routing international travel requirements health restrictions and mandates and other travel related information as appropriate
- Utilize creative thinking and problemsolving skills to identify the best options for air rail car and hotel arrangements
- Maintain a high focus on quality and attention to detail; proactively anticipate potential problems and take steps to mitigate them
- Follow company standards regarding utilization of tools accuracy of work attendance and process workflow
- Work well under pressure adapting quickly to change and adversity
- Go above and beyond to ensure a memorable experience with every interaction
Qualifications :
- Minimum 2 years of continuous GDS experience (preferably Amadeus).
- Exceptional oral and written communication; interpersonal and organizational skills
- Professional and serviceoriented
- Indepth travel industry knowledge including domestic/international reservations and faring
- Ability to work independently while managing multiple tasks and changing priorities with an emphasis on quality customer service and accuracy
- Possess demonstrated problem solving decision making and time management skills
- Ability to meet and exceed required performance standards
- Demonstrate exceptional teamwork proactively offering support to peers sharing best practices and fostering an atmosphere of inclusion and diversity
- Ability to work effectively with personal computer and various software/aps with the ability to learn new systems quickly
- Highly motivated and passionate about service and travel
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
