Senior Manager, Operations
Senior Manager, Operations
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$ 129000 - 160000
1 Vacancy
Job Description
Notice: Collectors will transition to the Workday Applicant Tracking System (ATS) on May 27th. Applicants may be asked to reapply at that time. For questions regarding your application status please contact our Talent Acquisition Team.
Collectors is the leading creator of innovative technology that provides valueadded services for collectors worldwide. We grade authenticate vault and sell millions of recordsetting collectibles all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. Were always on the lookout for talented people to join our growing team.
Our services span collectible coins trading cards Funko Pops! video games event tickets autographs and memorabilia. Our subsidiaries include PSA PCGS WATA Card Ladder SGC and the Long Beach Expo collectibles trade show. Since our founding in 1986 we have graded and authenticated millions of items. We employ more than 1700 people across our headquarters in Santa Ana and offices in Jersey City Seattle Canada Hong Kong Paris Shanghai and Tokyo.
We are looking for a Senior Manager to lead our Operations teams at our Jersey City NJ facility. In this role you will lead all operations from before collectibles arrive to our facility to how they are inventoried processed stored and ultimately shipped. Each step of this process (except graders) will report into your org. As a key leader in our operations team you will partner with other leaders across Collectors including operations product engineering real estate & facilities customer support and sales teams
Our ideal candidate is a collaborative change management leader with the ability to drive an organization towards ambitious Key Performance Indicator (KPI) measurements by setting priorities and resourcing plans that support an integrated business strategy.
This position will report into the Director of Operations and will be required to work out of our office in Jersey City NJ.
What Youll Do:
- Lead from the front owning all aspects of on site operations logistics and processing of products without reduction in quality while balancing throughput and cost
- Scale operation from processing thousands of unique SKUs/year to tens of thousands of unique SKUs/year
- Own/deliver on Safety Quality Productivity Throughput and service KPIs
- Provide production planning coordination and goals to establish an effective work plan for the operation
- Drive additional improvement in throughput efficiency and quality by establishing and maintaining a CPI mindset and approach
- Instill a sense of urgency a pride of workplace and an ownership mindset within the team from how the workspace looks to how it functions
- Work crossfunctionally with the people team (site lead) to enhance staff skills and create a rewarding fulfilling work environment
- Work crossfunctionally to mitigate risk from a site safety security and insurance perspective
- Work closely with the tech organization (product and engineering) to implement new and improve upon existing tech solutions
- Lead by example and be a champion of all company policies including safety attendance & security
Who You Are:
- 8 years of proven operational and leadership experience with a record of delivering results in Operations as Senior Manager/Manager of operations in light manufacturing warehousing or fulfillment center type roles
- Demonstrated ability to drive business performance in process logistics quality and customer service excellence
- Proven track record of designing and implementing processes to drive consistency increased speed and quality of customer care delivery at scale
- Ability to translate annual priorities and objectives into a local operating plan with specific focus on streamlining product delivery and turnaround times as well as increasing product quality standards
- Collaborative and reliable leader that takes a data driven approach to problemsolving with a strong process focus for continuous improvement
- Experience with change management inheriting teams and bringing them along for the journey moving with urgency and empowering those around you to do the same
Salary Range: The salary range for this position is $129000 $160000. Actual compensation on this range varies based on a variety of nondiscriminatory factors including location job level prior experience and skill set. This role may be eligible for bonuses commissions or other forms of compensation please ask your recruiter for details.
Reasons To Join Us:
- Health Insurance: All fulltime employees are eligible to enroll in Medical Dental and Vision
- 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
- Vacation: All salaried employees are eligible for flexible timeoff.
- Holiday Pay: All regular fulltime employees are eligible for ten company paid holidays
- Employee Discounts: Employees receive discounts on select grading services for approved submissions
- Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
- Fun Working Environment: Our team members are invited to participate in celebrations holiday events and team building activities
We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites through fake emails claiming to be from the company or through social media. We never ask for personal information such as your bank account Social Security numbers or National IDs nor do we send or request payments for the purchase of businessrelated equipment. If you suspect fraud please reach out to
We are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We believe that a team that represents a variety of backgrounds perspectives and skills will better service the diverse community of collectors we support.
If you require an accommodation to apply or interview with us due to a disability or special need please email
U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process please see our Privacy Notice for U.S. Applicants.
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Required Experience:
Senior Manager
Employment Type
Full Time
