Customer Service Representative (Concierge)
Customer Service Representative (Concierge)
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Job Description
Job Posting:
Since 1953 Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure better homes and better businesses. We exist to make our customers complex projects simple successful and sustainable. We proactively solve problems adapt and grow to continuously serve our customers communities and each other. Ferguson is proud to provide bestinclass products service and capabilities across the following industries: Commercial/Mechanical Facilities Supply Fire and Fabrication HVAC Industrial Residential Trade Residential Building and Remodel Waterworks and Residential Digital Commerce. Ferguson has approximately 36000 associates across 1700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of at a company you can believe in.
Schedule Monday Friday 8:00am to 5:00pm
Currently starting at $17 per hour based on experience
Ferguson is currently looking for the right individual to fill an immediate need for a Customer Service Representative to join our Concierge team! The Concierge Customer Service Representative conducts a range of diverse administrative and staff functions. General areas of responsibility include reception mailroom services sales agent support conference management administrative support services and secretarial services to organization.
Responsibilities:
- Receive inbound phone calls and dispatch calls to the appropriate department
- Resolve customer problems and refers problems to appropriate department when appropriate
- Perform other routine administrative activities per the organizations established procedures which may include answering phones taking messages distributing mail filing or maintaining office supplies or other inventory
- Collect compile and verify information and enter it accurately into documents such as reports presentations or forms; and office systems such as databases
- Respond to or redirect routine inquiries from external/internal sources about the organization its activities or processes so callers/visitors are answered promptly and accurately
- Participate in meetings and communicate any concerns to management
- Make sure to follow all policies rules regulations and procedures
- Perform other duties or functions as requested by management
Qualifications:
- Strong written and verbal communication skills with ability to communicate across all levels of the organization
- Ability to handle a fastpaced call center environment
- Be well organized detailed and have timemanagement skills
- Display a high level of integrity and professionalism
- Proficient in Microsoft Office 365 Suite especially Teams Outlook Word and Excel
At Ferguson we care for each other. We value our wellbeing just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental physical and financial wellbeing of our associates. Our competitive offering not only includes benefits like health dental vision paid time off life insurance and a 401(k) with a company match but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs including mental health coverage gender affirming and family building benefits paid parental leave associate discounts community involvement opportunities and more!
Pay Range:
$15.00 $19.04Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
This role is Bonus or Incentive Plan eligible.
Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60300.5(a) which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60741.5(A) which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises LLC. is an equal employment employerF/M/Disability/Vet/SexualOrientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information
Required Experience:
Unclear Seniority
Employment Type
Full-Time
