Customer Success Manager I - Dental Analytics
Customer Success Manager I - Dental Analytics
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$ 55000 - 70000
1 Vacancy
Job Description
This position is Remote within the United States
Job Summary
This position is responsible for the overall health and increasing retention of Patient Engage accounts. Onboard accounts proactively reach out to improve health based on business triggers conduct quarterly/annual business reviews and maintain a creditable and healthy relationship with the customer.
What you will do
Onboard new customers by managing account creation coordinating software installs training the customer on the product ensure product adoption/usage and provide ongoing support as their primary point of contact
Monitor customers ongoing health scores and product utilization to proactively engage customers to prevent attrition and ensure customer satisfaction with product and services
Develop and maintain creditable and strong relationships with business owners by performing regular quarterly/annual business reviews business assessments and status reports
Handle escalated customers with a high level of professionalism and tact
Work with at risk accounts to conduct a business review develop resolution plans and align internal resources to resolution
Maintain a thorough understanding of and be prepared to report on all assigned customers in terms of opportunities current issues and likelihood of renewal
Regularly share best practices with the rest of the Customer Success team
Travel/Physical Demands
- Travel typically less than 10%. Office environment. No special physical demands required.
Qualifications
Must have:
- Typically 2 to 4 years of related professional experience.
- Typically a Bachelors Degree or global equivalent in related discipline.
- Consultative approach to customer success
- Deep customer empathy
- Customer experience champion
- Exception Demandforce product knowledge
- Ability to have difficult conversation with customers
- Understanding of competitive landscape
- Basic understanding of industry practices
- General proficiency with tools systems and procedures
- Basic planning/organizational skills and techniques
- Good decision making analysis and problem solving skills
- Good verbal and written communication skills
- Basic presentation and public speaking skills
- Basic interpersonal skills
- Developing professional credibility
The posted range for this position is $55000.00 $70000.00 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience current skills location/labor market internal equity position is eligible for a bonus target not reflected in the range.
What you get as a Henry Schein One Employee
- A great place to work with fantastic people.
- A career in the healthcare technology industry with the ability to grow and realize your full potential.
- Competitive compensation.
- Excellent benefits package!Medical Dental and Vision Coverage 401K Plan with Company Match Paid Time Off (PTO) Paid ParentalLeave Short Term Disability Work Life Assistance Program Health Savings and Flexible Spending Accounts Sick Leave (if applicable) Income Protection Education Benefits Worldwide Scholarship Program Volunteer Opportunities and more.
About Henry Schein One
Henry Schein Oneis the global leader in dental management analytics communication and marketing software. Our companys products and services work together as one simple solution to provide users with a seamless and integrated experience.
Our company thrives because of our people. We believe in supportive diverse and inclusive workforce inclusive environments professional development opportunities and competitive compensation packages. We value innovation teamwork and encourage worklife balance.
One of many reasons why Henry Schein One (HS1) leads the industry is because of our products services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah. To learn more click here: 2022 Best Companies To Work For Henry Schein One
Unfortunately Henry Schein One is not currently hiring individuals residing in Alaska Delaware Hawaii Iowa Louisiana Maryland Nebraska North DakotaRhode IslandSouth DakotaVermont West Virginia Washington DC orPuerto Rico and other US Territories.
Required Experience:
Manager
Employment Type
Full-Time
