Clover Concierge Specialist
Clover Concierge Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Clover Concierge SpecialistWhat does a great Clover Concierge Specialist do at Fiserv
As a Clover Concierge Specialist you will play a crucial role in our client support team acting as a dedicated resource for Clover clients. This position involves providing exceptional service support and guidance to enhance the client experience with Clover products and services.
What will you do:
- Work through administrative tasks projects input into procedural processes and outcomes while applying fundamental concepts practices and procedures of field of specialization to achieve defined outcomes and desires results.
- Demonstrate ability to determine decision criteria within masses of inputs and document requirements clearly and concisely. Conduct Clover device installation and training including followingup with merchant at a 30/60 day mark.
- Provide feedback to Clover Concierge Advisor in partnership with internal product stakeholders.
- Address merchant concerns the team directly with a quick resolution assisting with retention of account.
- Serve as the primary point of contact for Clover clients addressing inquiries and resolving issues related to Clover products and services.
- Document client interactions issues and resolutions to ensure a high level of service and followup.
- Monitor client feedback and satisfaction levels seeking opportunities to improve the overall client experience.
- Stay current with Clover product updates industry trends and best practices.
What you will need to have:
- 35 years of work experience or equivalent combination of education work experience or related.
- 2 year of college degree required.
- Strong verbal and written communication skills; ability to convey complex information clearly.
- Ability to work collaboratively in a teamoriented environment while taking the initiative.
What would be great to have:
- Previous experience in customer service or a clientfacing role preferably in the financial services or technology industry.
- Understanding of pointofsale systems and Clover products is a plus.
- Proven problemsolving skills and a proactive approach to addressing client needs.
- Ability to work collaboratively in a teamoriented environment while taking the initiative.
#LIDS1
This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the stepbystep profile and attach your resume (either is acceptable both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
