Emergency Dispatcher
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a highly responsible and organized Emergency Dispatcher to act as the first point of contact for emergency and nonemergency calls. The ideal candidate will efficiently manage communication with emergency response units coordinate resources and provide critical information to ensure timely assistance.
Key Responsibilities:
- Receive and prioritize emergency and nonemergency calls in a calm and professional manner.
- Collect and document critical information accurately including the nature of the emergency location and contact details.
- Dispatch appropriate emergency services (police fire medical) based on the severity and type of incident.
- Monitor and track the status of dispatched units and provide updates as needed.
- Operate radio telephone or computer equipment to coordinate emergency responses.
- Maintain clear and effective communication with field units to ensure safety and situational awareness.
- Follow established protocols and procedures to handle various emergency situations effectively.
- Perform data entry and maintain records of all communications and incidents.
Qualifications:
- High school diploma or equivalent (Associates degree in Criminal Justice or related field preferred).
- Proven experience as an emergency dispatcher or similar role is an advantage.
- Excellent communication and interpersonal skills.
- Ability to multitask and remain calm under highpressure situations.
- Proficient with computer systems and emergency dispatch software.
- Knowledge of local geography and emergency procedures.
- Must pass a background check and any required certifications.
Skills:
- Strong attention to detail and organizational skills.
- Ability to make quick and effective decisions.
- Clear and articulate verbal communication.
- Empathy and patience when dealing with distressed callers.
- Adaptability to rapidly changing situations.
Employment Type
Full Time
