End User Support â Continuous Improvement
End User Support â Continuous Improvement
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Job Description
Division: GTS (Group Technology Services)
End User Support aim to offer firstclass support to all Euroclear users. Our support covers all workplace services from delivering end user hardware (laptops phones ) to helpdesk and advanced support for more complex issues.
In that context we are driving a series of continuous improvement initiatives and small projects.
We are looking for a driven and dedicated person with IT Operations and project experience eager to learn.
Key responsibilities:
- Technical analysis of improvements using ServiceNow data Nexthink and any other appropriate tool
- Coordination of the improvement initiatives and their implementation
- Management of several improvement initiatives in parallel
- Identifying resolving or escalation of issues to ensure progress as planned.
- Performing analysis on specific segments of the service to improve it
- Collaboration with other IT teams
- Autonomous management and ownership in managing own small projects
- Assisting in documenting processes and creation of documentation and operating procedures.
Required skills and experience:
Personality Traits
- Very good analytical and problemsolving skills
- Driven personality critical mindset
- Independent able to find a way in the organisation to get things done
- Team player enjoys team successes
- Flexible quick learner
- Good organization coordination and prioritization skills
- Good communication/presentation and relationship skills
- Autonomous.
Technical skills
- Experience with Nexthink
- Technical abilities and knowledge of the Euroclear IT environment
- Knowledge of ServiceNow
- Project management experience is a plus
- Experience in working in an Agile environment is a plus
- Knowledge of Kanban boards (Azure DevOps TFS) is a plus
#LILA1
Employment Type
Full Time
