Technical Customer Support Specialist - Sensors & Automation
Technical Customer Support Specialist - Sensors & Automation
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Job Description
Just finished your engineering degree Or maybe youve done a year or two in industry and want a role with real variety responsibility and technical depth
This one could be for you.
Were hiring a Technical Customer Support Specialist to join a global automation tech company thats serious about its products and customer service. Youll be supporting clients across the UK and EMEA by answering technical queries helping them pick the right sensors or automation kit and guiding them through tweaks repairs or replacements.
Its a great mix of handson problemsolving tech talk and customer interaction. Youll be trained backed by a supportive team and given real ownership of your work from day one.
What Youll Do
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Help customers choose the right sensor or automation product
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Recommend alternatives when items are out of stock or discontinued
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Respond to technical enquiries by phone email or live chat
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Support the sales team with product knowledge and crossselling advice
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Deal with basic repairs service requests and product modifications
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Provide datasheets wiring diagrams ePlan Macros etc.
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Log activity in the internal SAP system
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Handle firstline complaints and goodwill offers (under 150)
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Help train new staff on tech basics and tools
What Youll Need
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A degree in engineering electronics mechatronics or similar
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Some customer service or commercial experience helps (even retail or hospitality!)
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A good grasp of mechanical and electrical principles
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Confident communicators especially when explaining technical stuff
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Calm under pressure and a natural problemsolver
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Comfortable with IT systems (SAP CRM Office etc.)
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Fluent Englishbonus points if you speak another EMEA language
What Youll Get
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30000 starting salary
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Full training from industry experts
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Exposure to global engineering teams and customers
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A role where you can build real technical and commercial knowhow
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A stable wellestablished employer with strong development pathways
About Us:
At Thomas Lee Recruitment we specialise in connecting engineers and technical salespeople with leading companies in the engineering sector. We pride ourselves on offering a personalised professional and transparent recruitment service. Our focus is on understanding both client and candidate needs to ensure the best possible match.
How to Apply:
All applications will be responded to. Please ensure you have the right to work in the UK before applying. By applying for this role you accept our Terms & Conditions Privacy Policy and Disclaimers which can be found on our website.
What Youll Get
- 30000 starting salary
- Full training from industry experts
- Exposure to global engineering teams and customers
- A role where you can build real technical and commercial knowhow
- A stable wellestablished employer with strong development pathways
Employment Type
Full Time
