DescriptionIn the role of our Technical Manager within our Protective Coatings division you will provide excellent technical support to our customers to ensure customer satisfaction and grow at Sherwin Williams whilst managing the technical team at our Bolton site in Greater Manchester.
Responsibilities- Direct management of the technical team
- Ensuring customer satisfaction and enhancing Sherwin Williams reputation in the market
- Providing support with highly complex technical enquiries
- Supporting sales leadership with claims and complex technical customer related business issues
- Ensure measure and drive the following team behaviors:
- Ensures a professional and courteous response to enquiries in relation to technical questions on our product line in relation to technical aspects of a product or coatings specification
- Provide detailed technical specifications to satisfy customer needs
- Utilise effectively for all enquiries feeding into projects
Qualifications- Degree qualified ideally in a technical/engineering field
- AMPP Level 3 / ICORR Level 3 / FROSIO Level 3
- Experience in customer services
- Extensive Technical background in the protective coatings industry
- Customer focused
- Experience in a leadership role training and coaching others
- Excellent communication skills
Our offer to you
- Attractive compensation programme
- Company Bonus plan
- Private medical insurance
- Career growth opportunities in a truly international environment
- Innovation leaders in the protective coatings industry
- Sherwin Academy offers continuous training programmes for all seniority levels
- Attractive wellbeing mental health women & inclusion and ID&E programmes
#LIJR1
Required Experience:
Manager